IT Administrator

Job Description

A client of Insight Global is seeking an IT Administrator to oversee daily IT operations and provide hands‑on technical support across the office. This individual will be responsible for managing the internal ticketing system, troubleshooting hardware/software issues, and ensuring all systems remain secure and operational in a fast‑paced, client‑facing environment.

Manage and respond to incoming IT support requests through the ticketing system

Diagnose and troubleshoot desktop, laptop, printer, and network issues

Provide in‑office technical support for employees and leadership

Install, configure, and maintain hardware, software, and user accounts

Support onboarding/offboarding processes (account setup, access, equipment)

Maintain and monitor network systems, including Wi‑Fi connectivity and basic infrastructure

Ensure system updates, patches, and antivirus protections are up to date

Assist with data security efforts, including protecting sensitive financial and client data

Document IT processes, troubleshooting steps, and system configurations

Escalate complex issues to external vendors or MSPs when necessary

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 1-2+ years of experience in IT support, help desk, or system administration

• Strong experience working within a ticketing/help desk system

• Hands‑on experience troubleshooting Windows‑based computers and office hardware

• Basic networking knowledge (TCP/IP, routers, Wi‑Fi, printers)

• Experience with Microsoft 365 (Outlook, Teams, SharePoint, user management) - Experience supporting financial services, escrow, or real estate environments

• Familiarity with cybersecurity best practices (especially data protection)

• Experience working with vendors or managed service providers (MSPs)