Help Desk Engineer (TSSCI
Listed on 2026-07-30
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IT/Tech
IT Support, Systems Administrator
Job Description
- Work directly with customers in a technical role.
- Be responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure.
- Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches).
- Configure and manage DOD and IC standard distributed authentication services.
- Review documented and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies.
- Perform regular file archival and purge, as necessary.
- Create, change and delete user accounts per request.
- Repair and recover from hardware or software failures for multiple sites.
- Work with internal development teams, to report and resolve bugs, request feature enhancements, and address product-related issues on Linux platforms.
- Contribute technical content and tutorials to product documentation.
- Familiarity with distributed systems like Hadoop, HBase/Accumulo, Spark and Kafka.
- Experience with Puppet, Ansible, Terraform, Bash, Powershell, and Python tools.
Hourly: 51-60/hr
Salary: ,000
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or character is tic protected by applicable laws, regulations, and ordinances.
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Skills and Requirements- Bachelors degree and 2+ years experience, or 5+ years experience
- Experience using Jira or another ticketing tool
- Experience troubleshooting Linux based systems issues
- Experience troubleshooting IP, Domain Controller, and/or firewall issues
- Understanding of Windows and troubleshooting user and other issues within Windows
- Virtual or Cloud based systems operation experience
- Sec+ or equivalent IAT II Certification
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