Network Engineer II

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We’re proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It’s our team members who make us an employer of choice and the vibrant company we are today.

We strive to make both our internal and external communities better everyday!

The purpose of this job is to serve as a technical resource in the design, direction, and coordination of growth and administration of ICW Group’s network infrastructure. This position exists to ensure that the company’s supporting computing environment technologies are properly engineered, administered, maintained, and secured in support of ICW Group’s business outcomes.

Maintains, configures, and supports networking devices.

• Provides 3rd Tier technical support for internal customers.
• Provides problem resolution for network performance and network related issues.
• Prioritizes and directs the day‑to‑day technical tasks for operational management of the network.
• Works directly with ICW’s Information Security team to analyze and mitigate risks at the network level.
• Completes assigned initiatives and tasks on time and on budget.

Participates in Network infrastructure projects in support of Company objectives.

• Participates in the creation, implementation, and continual improvement of standards, processes, and procedures required to deliver high quality customer service.
• Works directly with IT Project Managers, Program managers and Architects to evaluate design details and provide information on current and proposed network infrastructure considerations.
• Works directly with IT Project Managers and Program Managers to understand business requirements and impact of design considerations.
• Designs the network architecture for networking devices in support of Company objectives.
• Designs and implements networking technologies including LAN, MPLS, SAN fabric switches, Server Load balancers, WAN, VoIP, vSwitches, in a multivendor environment.
• Plans, researches, develops, and tests new networking technologies in support of business operations.

Ensure compliance to ICW ITIL and regulatory processes.

• Adheres, complies, and provides input with ICW’s privacy and security policies.
• Creates and updates network infrastructure diagrams, test plans, and supporting documentation.
• Maintains or exceeds Service Levels to business customers for established Service Level Agreements.
• Assists with budget planning and procurement of networking hardware and software as directed in cost effective manner.
• Participates in information gathering for ICW’s audit and regulatory processes.

This role does not have supervisory responsibilities.

Bachelor’s degree from a four‑year college or university in Computer Science, Information Systems, or related field. Minimum 5 years of related experience and/or training; or equivalent combination of education and experience.

CCNA or JNCIA are required. CCNP or JNCIS certifications preferred.

Ability to identify, prioritize, and solve complex network‑related problems. Ability to work in a fast paced complex and dynamic environment. Poise under pressure and comfort with ambiguity. Strong analytical and problem solving skills. Has good verbal communication skills. Juniper networking experience required. In‑depth knowledge of the OSI model. Knowledge of Directory Services (e.g. Windows 2000+ AD, LDAP);
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