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Tier 2 Support Engineer — Automation & Microservices
Job in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-08-03
Listing for:
Blackpoint Cyber
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Blackpoint Cyber is seeking a Tier 2 Support Engineer to serve as the escalation point for Tier 1, diagnosing complex software issues across microservices, APIs, and integrations while improving support workflows.
You will design automated workflows with tools like Superblocks, n8n, Tines, and use Zendesk automations to reduce ticket volume and speed responses. A strong 3+ year background in technical or customer support is required.
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