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Customer Care Leader — Build Our Support Engine
Job in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-08-04
Listing for:
Modular Medical, Inc.
Full Time
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Modular Medical, Inc. is seeking a results-driven Customer Care Manager to build and lead our new patient support function in San Diego.
You will contract and scale an external support partner, establish call scripts and staffing, and own the end-to-end customer experience for insulin-pump technology. You will architect and manage the Salesforce backbone, collaborate with clinical and quality teams, and drive metrics to improve customer satisfaction and issue resolution.
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