IT Support Specialist

What we are looking for:

We are looking for a IT Support Specialist to join our team at the corporate office, this position is a hybrid work schedule.

This position is
Full-Time | Hourly | Full Benefits Eligible.

Responsibilities include, but are not limited to, the following:

• Provide support and troubleshooting for desktops, laptops, and mobile devices
• Configure and deploy new computers in accordance with CONAM standards, including system imaging, software installation, security configuration, and user setup
• Install, configure, and maintain software applications, including Check Scanner systems, Property Management systems, and Microsoft 365 Suite
• Support and troubleshoot peripheral devices, including printers, scanners, and network-connected hardware
• Utilize endpoint management and security tools (e.g., Dell, KACE, Crowd Strike) to manage devices, deploy updates, and resolve technical issues
• Monitor and manage the Service Desk ticketing system; prioritize, resolve, or elevate issues in accordance with service level expectations
• Collaborate with the IT Operation Manager and team members to provide regular status updates and ensure alignment of support activities
• Create and maintain documentation of IT processes, procedures, and physical and logical infrastructure diagrams
• Troubleshoot and resolve issues related to Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and other supported applications
• Diagnose and resolve complex hardware, software, and mobile device issues using endpoint management systems (e.g., Quest KACE, Hexnode MDM)
• Assist with installation, configuration, and troubleshooting of wired and wireless network adapters and related connectivity issues
• Apply working knowledge of network fundamentals, including TCP/IP, to support connectivity and performance troubleshoot in

• Network Support Duties
• Design, develop, deploy, and maintain custom scripts or automation solutions to improve system integration and streamline IT operations
• Manage, monitor, and optimize device deployment, patching, and endpoint management strategies using tools such as KACE
• Develop and maintain reporting for automated systems to support compliance, auditing, and operational visibility
• Monitor and enforce system compliance through endpoint management platforms and Active Directory Group Policies
• Manage and monitor endpoint security solutions, including Crowd Strike antivirus platforms
• Work closely with IT Systems Engineers to provide backup support and assist with infrastructure-related tasks
• Monitor IT systems and respond to alerts and incidents during business hours
• Troubleshoot and resolve issues related to networking, servers, operating systems, and virtualization environments
• Provide troubleshooting and support for Voice over IP (VoIP) systems, including diagnosing connectivity, call quality, and configuration issues across network and endpoint devices
• Provide support for property Internet connectivity, including diagnosing outages, performance issues, and coordinating with internet service providers (ISPs) to restore service and minimize business disruption
• Coordinate with telecommunications providers and vendors to investigate, elevate, and resolve reported service issues in a timely and efficient manner

• Serve as the primary point of contact for IT support requests via phone, email, and ticketing system
• Provide timely troubleshooting and resolution of hardware, software, and connectivity issues
• Deliver exceptional customer service by communicating clearly with technical and non-technical users
• Manage and prioritize ticket queue to meet service level expectations
• Follow up with users to ensure resolution and satisfaction

• Associate or bachelor’s degree in information technology or a related field, or equivalent combination of education, certifications, and relevant experience
• 5+ years of experience in an IT support role within an enterprise or multi-site environment
• P…