Senior Information Technology Manager

Location -
Onsite at multiple locations.

- San Diego, CA , Centennial, CO , Omaha, NE , Irvine, CA , Edison, NJ , Overland Park, KS , Las Vegas, NV

Note :
Need experience with azure, GCP, Active directory migrations .

Position Summary:

We are seeking a highly skilled and technically proficient Senior IT Manager to lead and manage enterprise infrastructure operations and end-user support services. This role demands deep hands‑on expertise in Microsoft Server technologies, Active Directory, Azure, Office 365
, and Desktop Engineering
, along with strategic oversight of the Help Desk function. The ideal candidate will drive operational excellence, ensure system reliability, and deliver exceptional user support across the organization.

Key Responsibilities:

Infrastructure & Systems Management

• Oversee the administration and optimization of Microsoft Server environments
  , including patching, backup, and performance tuning.
• Manage and maintain Active Directory architecture, group policies, and identity/access controls.
• Lead cloud infrastructure initiatives using Microsoft Azure
  , including resource provisioning, cost optimization, and security compliance.
• Administer Office 365 services (Exchange Online, SharePoint, Teams) and ensure seamless integration with enterprise systems.
• Direct the Desktop Engineering team in deploying, configuring, and maintaining end‑user devices and software.
• Implement and manage endpoint management tools (e.g.,
  SCCM
  , Intune
  ) for patching, compliance, and asset tracking.
• Lead the Help Desk function to ensure timely resolution of technical issues, high customer satisfaction, and adherence to SLAs.
• Develop and enforce IT support policies, escalation procedures, and knowledge base documentation.

Security & Compliance

• Collaborate with Info Sec teams to enforce infrastructure security policies and conduct vulnerability remediation.
• Monitor and respond to system/network security incidents and ensure compliance with internal and external audit requirements.
• Mentor and develop technical staff, fostering a culture of accountability and continuous improvement.
• Partner with cross‑functional teams to align IT services with business goals.
• Evaluate emerging technologies and recommend strategic investments to enhance infrastructure capabilities.

Qualifications:

• Education: Bachelor’s degree in computer science, Information Technology, or related field.
• Experience: 10+ years in IT infrastructure roles, with at least 3 years in a managerial capacity.
• Technical
  
  Skills:
  
  
• Microsoft Server (2016/2019)
• Active Directory & Group Policy
• Office 365 Administration
• SQL DBA
• Endpoint Security & Patch Management
• Help Desk Operations & ITSM tools (e.g., Service Now)