ServiceNow Administrator (FedRAMP

Service Now Administrator

What You’ll Do

• System Configuration and Administration:
  You'll be responsible for the configuration, customization, and administration of the Service Now platform to meet organizational needs. This involves managing users, groups, roles, permissions, and data.
• Application Development and Customization:
  You'll design, develop, and customize Service Now applications, workflows, forms, and reports to automate business processes and enhance productivity.
• Integration Management:
  You'll oversee the integration of Service Now with other systems and applications, ensuring seamless data flow and interoperability.
• Incident and Problem Management:
  You'll manage incident and problem tickets within the Service Now platform, including triaging, tracking, and resolving issues in a timely manner.
• Change Management:
  You'll facilitate change management processes within Service Now, including assessing, planning, and implementing changes to configuration items and services.
• Service Catalog Management:
  You'll maintain and enhance the service catalog within Service Now, ensuring that services are properly defined, documented, and accessible to users.
• User Training and Support:
  You'll provide training and support to end-users and stakeholders on how to use Service Now effectively, including creating documentation and conducting training sessions.
• Performance Monitoring and Optimization:
  You'll monitor the performance of the Service Now platform and identify opportunities for optimization and improvement in terms of speed, reliability, and scalability.
• Security and Compliance:
  You'll ensure that Service Now configurations and processes comply with security policies, industry regulations, and best practices, and implement measures to protect sensitive data.
• Continuous Improvement:
  You'll stay updated on Service Now features, enhancements, and best practices, and actively participate in the continuous improvement of Service Now capabilities within the organization.
• Collaboration:
  
  You'll collaborate with cross-functional teams, including IT, operations, and business units, to understand requirements, prioritize enhancements, and deliver solutions that align with organizational goals.
• Vendor Management:
  You'll manage relationships with Service Now vendors, including contract negotiation, service level agreements, and resolution of technical issues.

Overall, as a Service Now Administrator, you play a critical role in ensuring the effective use and optimization of the Service Now platform to support business operations and drive organizational success.

Who You’ll Work With

• Skilled information technology architecture, development, and support team members within our global IT organization who are also responsible for offshore and onshore staff.
• Key business stakeholders, process owners, and analysts within the Global Customer Service business unit will be key and critical business partners for this position.
• This role will report into the IT Department and interface with business partners, other application owners, and other onshore / offshore development teams.
• Network with key contacts and stakeholders internally and externally to drive process and efficiency in implementations.

What Makes You a Qualified Candidate

To be a qualified Service Now Administrator, you would need a combination of technical expertise, security knowledge, and regulatory compliance understanding. Here are some qualifications and skills that would make you suitable for this role:

• Service Now Certified System Administrator with 3-5+ years’ experience. Requires a foundational knowledge of the underlying processes, procedures, scripting, and systems used in carrying out assigned tasks.
• Strong technical skills in Service Now administration, including configuration management, user management, access control, security operations and system integration. You should be able to effectively manage and configure the Service Now platform to meet FedRAMP security requirements.
• Experience with Federal Risk and Authorization Management Program (FedRAMP) requirements and guidelines. Any prior experience with information security principles, best practices,…