IT Support Specialist

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

End User Support

* Provide onsite Level 2 technical support for desktop, laptop, mobile device, printer, and peripheral issues.

* Diagnose and resolve hardware, software, operating system, and application-related incidents.

* Support Microsoft Windows, Microsoft 365, Teams, Outlook, and other enterprise applications.

* Configure, deploy, and fix laptops, desktops, printers, tablets, and mobile devices.

* Support employee onboarding, offboarding, relocations, and workstation setups.

* Act as the primary onsite IT contact for employees and business leaders.

Smart Hands Infrastructure Support

* Provide onsite Smart Hands support for Application, Security, and Infrastructure teams.

* Perform equipment installation, replacement, rack-and-stack activities, and physical cabling.

* Assist with switch, router, firewall, wireless access point, and circuit fix.

* Conduct visual inspections and perform hardware diagnostics on network and server infrastructure.

* Coordinate with remote engineering teams during maintenance activities or outages.

* Support hardware upgrades, equipment replacements, and technology refresh projects.

* Call out issues requiring advanced engineering support while serving as the onsite resource during tackle and remediation activities.

Conference Room & Teamwork Technology Support

* Support Microsoft Teams Rooms and conference room technologies.

* Solve displays, cameras, microphones, speaker systems, touch panels, and teamwork devices.

* Perform proactive testing and maintenance of conference room systems.

* Ensure meeting spaces remain operational and available for business use.

* Support executive meetings, town halls, and other critical business events requiring technology assistance.

Site Technology Support

* Support printers, label printers, scanners, badge readers, digital displays, and other office technologies.

* Solve local network connectivity issues including wired and wireless access.

* Coordinate with vendors and centralized IT teams to resolve technology issues.

* Support business continuity efforts during technology outages and office disruptions.

Incident and Service Request Management

* Resolve incidents and requests within established service level objectives (SLOs).

* Accurately document incidents, requests, changes, and resolutions within the ITSM platform.

* Communicate status updates and resolution plans with customers.

* Participate in major incident response and restoration activities.

* Identify recurring issues and chip in to root cause analysis efforts.

Device Lifecycle and Asset Management

* Deploy, configure, maintain, and retire end-user technology.

* Track hardware inventory and ensure asset management records remain accurate.

* Support technology refresh programs and hardware replacement schedules.

* Ensure equipment meets corporate standards and compliance requirements.

Security and Compliance

* Support cybersecurity initiatives and endpoint compliance activities.

* Assist with vulnerability remediation on workplace devices.

* Support security investigations and incident response activities as advised.

* Enforce IT security standards, policies, and procedures.

* Promote secure technology practices among employees.

YOU HAVE:

* Associate degree in Information Technology or equivalent experience.

* Advanced English.

* 1+ years of IT support experience in corporate environment.

* Experience supporting business offices with 100+ employees.

* Strong desktop and mobile device solve skills.

* Knowledge of:
Windows 11, Microsoft 365, Microsoft Teams, Entra  / Active Directory, Networking fundamentals, Mobile device support, Printer and peripheral support, Video conferencing equipment

* Ability to work independently and handle ambitious priorities.

* Strong customer service, communication, and problem-solving skills.

WE HAVE:

* A dynamic global reach with diverse operations around the world that will stretch your abilities,…