Field Service Specialist
Job in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-08-11
Listing for:
InfiCare Staffing
Full Time
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, HelpDesk/Support
Job Description & How to Apply Below
Role:
Field support Analyst
Onsite
Key Responsibilities- Provide Level 1 and Level 2 desktop support for enterprise users.
- Diagnose and resolve desktop hardware and software issues.
- Respond to and resolve incidents and service requests through Service Now
. - Install, configure, and support Windows 11 desktops and laptops.
- Provide support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and Office applications.
- Manage devices using Microsoft Intune and endpoint management tools.
- Perform user account administration in Active Directory
, including password resets, group memberships, and account provisioning. - Provide remote support using Bomgar/Beyond Trust or similar remote management tools.
- Maintain office technology, including printers, docking stations, monitors, and peripherals.
- Support Zoom and Microsoft Teams conference rooms and audiovisual equipment.
- Troubleshoot connectivity, software installations, operating system issues, and peripheral devices.
- Maintain accurate documentation of incidents, resolutions, and asset information.
- Deliver excellent customer service while supporting a diverse user base.
- Escalate complex technical issues when necessary and collaborate with infrastructure and application support teams.
- 5+ years of experience providing Level 2 onsite desktop support in an enterprise environment.
- Strong knowledge of Windows 11.
- Experience supporting Microsoft 365 and SharePoint.
- Hands‑on experience with Microsoft Intune.
- Strong Active Directory administration skills.
- Experience working with Service Now or similar ITSM ticketing systems.
- Experience using Bomgar/Beyond Trust or other remote support tools.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Experience supporting enterprise environments with 10,000+ end users
. - Experience supporting Commercial Real Estate, Banking, Financial Services, or Law Firms.
- Experience supporting Zoom Rooms and Microsoft Teams conference room technologies.
- Experience supporting Apple iOS devices.
- Experience with Adobe Acrobat.
- Experience supporting cloud storage platforms such as One Drive, SharePoint, Box, or similar solutions.
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