Atlassian Jira Engineer

Cognetic Technologies Atlassian Jira Engineer Remote
· Full time Company website

We are seeking a full-time mid-level Atlassian Jira Dev Ops Engineer to join our Orion team.

Cognetic is a Service Disabled Veteran Owned small business headquartered in San Diego. We are focused on developing and maintaining intelligent web applications for desktop and mobile devices at the enterprise level, with millions of users. Our team members are self-starters, committed to excellent performance and outstanding customer service. If you are looking for a rewarding opportunity, challenging responsibility and meaningful work with competitive pay and benefits, come join us.

Cognetic Technologies is a small software and systems engineering firm, headquartered in San Diego, CA, providing services to the Department of War (DoW).Our team supports Orion, the U.S. Navy’s AWS/Atlassian enterprise Dev Ops environment, delivering capabilities to Naval organizations, including source code management, CI/CD pipelines, software security, testing environments, and agile project management tools.

We are seeking a full-time mid-level Atlassian Jira Dev Ops Engineer to join our Orion team.

The candidate will work in a collaborative and agile environment, engaging with other engineers and users through Jira trouble tickets, determining and documenting issues, and registering new clients. You will also support the migration of Atlassian Jira projects from other U.S. Navy Dev Ops environments into Orion. The ideal candidate brings strong Jira administration expertise and possesses an active DoW secret security clearance.

• Respond to trouble tickets involving Orion products and services utilizing Jira Service Management.
• Escalate issues to a higher tier if critical or if the technical solution requires Dev Ops intervention.
• Assist customers with Jira project migrations from other U.S. Navy instances, including pre-migration assessment of source project configuration, custom fields, link types, and user accounts.
• Provide the customer with a migration file using either automated scripts or manual efforts, as the source environment allows.
• Use the Configuration Manager for Jira (CMJ) add-on to facilitate migrations, including creating and maintaining reusable templates and operation files for repeatable execution.
• Work with add-on data as needed to fully migrate customer data.
• Perform post-migration remediation and validation.
• Develop custom solutions to support migrations when existing tooling is insufficient.
• Work with Jira administrators at migrating organizations to schedule and facilitate migrations with minimal user impact.
• Work with add-on vendors when needed to develop workarounds or obtain bug fixes.
• Maintain migration runbooks, templates, scripts, and lessons-learned documentation sufficient for other qualified administrators to execute the process.
• Provide weekly status reports for customer interaction.
• Participate in weekly meetings with developers and project management to receive direction and priority, share status, and represent technical subject matter expertise.
• Share lessons learned with the project and team.

• B.S. in IT, computer science, or related field
• 10 years of IT experience, with 5+ years in Atlassian Jira operations and administration roles, including use of JSM and CMJ.
• Proven experience standing up and maintaining Jira Dev Ops environments.
• Experience with data migration tools, including but not limited to Zephyr test management data—Squad, Essential, and Scale, Essential-to-Scale and Scale-to-Scale conversion tools—and eazyBI.
• Experience with custom development environments, including advanced Script Runner (Groovy) and database-level operations.

• Active Secret Security Clearance (mandatory)
• Prior work with Navy or DoD enterprise applications (desired)
• Fully Remote within the U.S.
• Part of a small, collaborative team where everyone contributes across roles
• Direct interaction with government PM and technical leads

• $60-70 per hour (W2)
• Competitive Benefits package included
• Consistent history of merit-based annual bonuses

We will only contact you through official job boards, Linked In, or email with a  domain. If you're unsure about the authenticity of a job offer or communication, please contact Cognetic Technologies directly at [email protected].