Support Engineer

Company:
Qualcomm Technologies, Inc.


Job Area:
Engineering Services Group, Engineering Services Group >
Support Engineering

General

Summary:



We are seeking an experienced Support Engineer to support and maintain internally developed test equipment across lab and production environments. This role involves hands-on hardware work, RF cabling, system troubleshooting, and IT infrastructure support. The ideal candidate will have a solid technical foundation, strong problem-solving skills, and the ability to operate independently while collaborating with cross-functional teams.

Key Responsibilities

• Test Equipment Support & Maintenance
  • Install, configure, and maintain internally built test systems and platforms
  • Support system upgrades, modifications, and hardware integrations
• Hardware & RF Work
  • Execute RF cabling, connector installation, and signal path verification
  • Perform hardware installations including installing system components in racks and hardware upgrades.
  • Troubleshoot RF and hardware-related issues to ensure optimal system performance
• Troubleshooting & Diagnostics
  • Diagnose system issues using Linux command line tools
  • Support issue resolution across hardware, software, and network layers
• IT Infrastructure Support
  • Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems
    • Being able to determine if hardware is faulty and setting up replacement hardware
  • Support system connectivity, configuration, and network stability
  • Collaborate with IT teams for escalations and system improvements
• Inventory & Asset Management
  • Track, manage, and maintain internal and external (commercial) test equipment inventory
  • Support equipment audits, lifecycle management, and asset documentation
  • Coordinate movement and allocation of lab assets as needed
• Calibration & Site Support
  • Assist during calibration events and site-wide maintenance activities
  • Coordinate with calibration teams to ensure equipment readiness
• Documentation & Communication
  • Maintain accurate records of work performed, issues, and resolutions through Service Now work orders and tickets.
  • Provide clear updates to stakeholders on system status and progress
  • Contribute to process improvements and standard operating procedures
  • Contribute to technical papers by adding to or creating Confluence pages.

Minimum Qualifications:
Bachelor's degree and 1+ year of Support Engineering or related work experience.
OR
Associate's degree and 2+ years of Support Engineering or related work experience.
OR
High School Diploma or equivalent and 3+ years of Support Engineering or related work experience.

* Completed advanced degree in a relevant field may be substituted for up to one year (Master's = one year) of work experience.

Preferred Qualifications:

• Bachelor's, Electronic Engineering, Electronic Engineering Technology, or equivalent military training
• 3-5 years of relevant experience in test engineering, lab support, or technical operations
• Working knowledge of:
  • RF systems, cables, and connectors
  • Linux command line troubleshooting
  • Hardware installation and system integration
  • Basic networking concepts (servers, switches, IP configuration)

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process.

Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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:
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EEO

Employer:

Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are…