Technical Support Specialist Jobs
Listed on 2026-08-16
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Title
Technical Support Specialist
Job DescriptionOVERVIEW The Technical Support Specialist provides Tier I–III help desk and IT support services to ensure reliable operation of Navy IT systems and end-user environments. KEY RESPONSIBILITIES Provide help desk and technical support for hardware, software, and network issues Troubleshoot and resolve incidents using ticketing systems Support system performance monitoring and availability Assist with account management, access control, and PKI Provide technical training and user support Maintain SOPs and technical documentation Support incident tracking, analysis, and reporting REQUIRED QUALIFICATIONS Minimum two (2) years of IT or Help Desk support experience Knowledge of networking concepts and operating systems Experience with ticketing systems and incident documentation Familiarity with cybersecurity principles and data protection standards Strong customer service and communication skills Active Secret clearance Security+ or equivalent certification
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