Information Technology Support Specialist I

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% is low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others.

FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation.

We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

The Information Technology Support Specialist I provides technical assistance for all computer systems, terminals, printers, network hardware, operating systems; system software; enterprise systems, other devices and systems connected to the agency’s enterprise network.

• Effectively evaluate and trouble-shoot hardware and software problems and usage problems for staff and to effect repair of those problems;
• provide training on hardware and software components and the use of computer systems for staff;
• Install, configure and test new hardware and software;
• Be the primary customer interface for the Department’s help desk system and will provide accurate logging, status reporting, and solution reporting for problems reported to the help desk.

LEVEL 1:
Applies basic skills while developing some specialized skills in procedures, operations, techniques, tools, materials, and/or equipment appropriate to area of specialization; performs routine and/or repetitive tasks; limited decision making required; generally works under close supervision; has no or limited experience; work is performed from within specific limits of established procedures and/or defined instructions.

Evaluates and trouble-shoots personal computer hardware and software, peripheral device, mobile devices and network component problems. Interprets system console messages and other error messages and conditions and initiates corrective action when required. Installs, sets up, configures, tests, and operates personal computers, mobile devices, terminals, peripheral devices, and network hardware and software components. Is the primary interface for the Department’s help desk and customer support system, providing prompt response to user problems, recording of all trouble calls, maintaining status of problems within the help desk system, and recording solutions to problems and the closing of trouble calls.

Maintains records required to accurately track all computer equipment and software inventory. Performs other duties as assigned. Responsible for the operation and maintenance of the Department’s help desk and customer support application system. Train users in PC and network applications as required.

Traveling between sites and other locations is required as an essential function of the job.…