ServiceNow ITAM SME

ITAM Solution Design & Implementation

Lead end-to-end implementation of Service Now ITAM solutions (HAM Pro & SAM Pro).

Conduct requirement gathering workshops and translate business requirements into scalable Service Now solutions.

Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.

Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.

Asset & Configuration Management

Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.

Define data models, asset classes, lifecycle states, and governance standards.

Ensure CMDB and Asset Repository accuracy through reconciliation and automation.

Drive asset normalization and software entitlement management activities.

Integration & Automation

Integrate Service Now with:

SCCM/MECM

Microsoft Intune

Active Directory

Procurement systems (SAP, Oracle, Coupa, etc.)

Cloud platforms (Azure, AWS)

Develop automation using Flow Designer, Integration Hub, Business Rules, and Scripted APIs.

Governance & Compliance

Define ITAM governance framework, policies, and operational procedures.

Monitor software compliance and license utilization.

Support internal and external audits.

Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.

Stakeholder Management

Work with Procurement, Finance, Security, Infrastructure, and Operations teams.

Act as the functional and technical SME for ITAM-related initiatives.

Conduct workshops, training sessions, and knowledge transfer activities.

Preferred Certifications

Service Now Certified System Administrator (CSA)

Certified Implementation Specialist - Software Asset Management (CIS-SAM)

Certified Implementation Specialist - Discovery

Certified Implementation Specialist - Service Mapping

ITIL V4 Foundation Certification

ITAM Solution Design & Implementation

• Lead end-to-end implementation of Service Now ITAM solutions (HAM Pro & SAM Pro).
• Conduct requirement gathering workshops and translate business requirements into scalable Service Now solutions.
• Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.
• Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.

• Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
• Define data models, asset classes, lifecycle states, and governance standards.
• Ensure CMDB and Asset Repository accuracy through reconciliation and automation.
• Drive asset normalization and software entitlement management activities.

• Integrate Service Now with:
  • SCCM/MECM
  • Microsoft Intune
  • Active Directory
  • Procurement systems (SAP, Oracle, Coupa, etc.)
  • Cloud platforms (Azure, AWS)
• Develop automation using Flow Designer, Integration Hub, Business Rules, and Scripted APIs.

• Define ITAM governance framework, policies, and operational procedures.
• Monitor software compliance and license utilization.
• Support internal and external audits.
• Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.

• Work with Procurement, Finance, Security, Infrastructure, and Operations teams.
• Act as the functional and technical SME for ITAM-related initiatives.
• Conduct workshops, training sessions, and knowledge transfer activities.

• Service Now Certified System Administrator (CSA)
• Certified Implementation Specialist
  - Software Asset Management (CIS-SAM)
• Certified Implementation Specialist
  - Discovery
• Certified Implementation Specialist
  - Service Mapping
• ITIL V4 Foundation Certification

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Active Directory,AWS,APIs,Cloud,CMDB,Coupa,Executive Dashboards,Integration Design,JavaScript,Azure,Microsoft Intune,Oracle,SAP,Scripting,Service Mapping,Service Now,Service Now solutions,SOAP,Software Asset Management,Implement software,Software License,software compliance,SCCM,MECM,Integrations,asset classes,Asset Lifecycle Management,internal and external audits,automation,business requirements,Business Rules,cost optimization,data models,governance,Governance & Compliance,ITSM processes,ITIL V4 Foundation,Certified Implementation Specialist,ITIL,Infrastructure,KPI,KPI Reporting,Finance,license management,License Compliance,maintenance,normalization,Performance Analytics,procurement,Procurement systems,requirement gathering,Security,Service Now Certified System Administrator,Stakeholder Management,compliance reporting,inventory,end-to-end implementation,Process Documentation

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group…