Product Systems Analyst

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Full Time Remote, US

7 days ago Requisition

Salary Range: $81,000.00 To $ Annually

At Stearns Bank, we’re helping people, entrepreneurs, small businesses, and local communities nationwide reach their full financial potential. Sound like something you want to be a part of? If so, we’re currently looking for a Product Systems Analyst. This is a Connected Mobile Work Environment.

Come see how we’re doing business unusual and charting our own path to reimagine a more inclusive financial services and banking ecosystem for all.

Stearns Bank understands and respects that everyone is managing unique career, family, and wellness needs. That’s why we offer industry-leading benefits to employees to help them live healthy lives and bring their full selves to work every day. Benefits may vary for part-time positions. Some of those benefits include:

Employee Stock Ownership Plan & 401k Plan

Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)

12-week Paid Parental Leave and Medical Leave:
With a cap of 20 weeks for eligible team members who qualify for both Medical and Parental Leave related to the birth of a child.

$5,000 Family Care Reimbursement:
Childcare, Elder Care, Student Loan Debt, Pet expenses, Down Payment Assistance

PTO from 13 to 23 days depending on tenure. Cashout and Carryover options

10 Days Sick Time

11 Paid Holidays

2 Days Self Allowance Time

Tuition Assistance

For this position, we anticipate a salary range between $81,000 - $106,000.Final employment offers will be dependent upon the selected candidate’s relevant qualifications and experience.

JOB SUMMARY

The Product Systems Analyst supports the implementation, maintenance, and continuous improvement of the Bank's deposit products and digital banking platforms. Working closely with Product Managers and cross-functional business partners, this role assists with system configuration, testing, documentation, issue resolution, and ongoing product support. The Product Systems Analyst will assist with the full product lifecycle while developing expertise in the Bank’s systems, vendors, and digital solutions.

RESPONSIBILITIES

Product & System Support

• Support the administration of deposit and digital banking platforms.
• Assist with system configuration and maintenance under the direction of senior team members.
• Help monitor system performance and identify opportunities for improvement.
• Research and troubleshoot product or system issues.
• Escalate issues to vendors or internal support teams when appropriate.
• Cross Functional Collaboration with Operations, Compliance, Vendor Management, Etc.

Testing & Quality Assurance

• Assist in developing test plans and test cases for new products, system enhancements, and software releases.
• Execute User Acceptance Testing (UAT) and document results.
• Identify, document, and track system defects.
• Verify successful implementation of product enhancements before production release.

Product Implementation

• Support implementation activities for new products and services.
• Assist with coordinating implementation timelines and project tasks.
• Help validate product configurations and setup.
• Participate in post-implementation reviews and issue resolution.

Documentation

• Create and maintain:
  • Standard operating procedures
  • User guides
  • System documentation
  • Testing documentation
  • Product reference materials
• Assist in managing relationships with technology vendors.
• Track support tickets and implementation requests.
• Participate in vendor meetings and product demonstrations.
• Stay informed on new product features and system capabilities.

QUALIFICATIONS

Required

• Bachelor's degree in Business, Finance, Information Systems, Computer Science, or related field, or equivalent work experience.
• 1–3 years of experience in banking, financial services, business analysis, operations, or technology support.
• Strong analytical and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to manage multiple priorities in a…