SAP Project Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SAP Project Manager based in United States.

This is a senior customer-facing delivery leadership role supporting complex SAP cloud environments across Federal Government accounts.
You will serve as a trusted advisor to DoD and Federal Civilian customers, guiding engagements from onboarding through ongoing service delivery and renewal.
The role combines program management, cloud operations, customer relationship management, governance, and compliance oversight.
You will help organizations maximize the value, security, and reliability of SAP S/4

HANA RISE Private Cloud Edition environments.
Success requires strong knowledge of Federal cybersecurity frameworks, regulated cloud environments, and enterprise SAP solutions.
You will work closely with executive stakeholders, technical teams, operations groups, and security organizations to resolve challenges and improve outcomes.
This opportunity is ideal for an adaptable delivery leader who enjoys ownership, strategic problem-solving, and mission-critical technology environments.

• Serve as the senior engagement lead and trusted advisor for Federal, DoD, and Federal Civilian customers, building strong relationships across executive, procurement, program management, and security stakeholders.
• Lead complex customer onboarding and transition initiatives, ensuring delivery remains aligned with contractual scope, milestones, budgets, security requirements, and operational objectives.
• Manage end-to-end service delivery across SAP cloud environments, acting as the primary point of contact for service and support requirements.
• Conduct executive reviews and quarterly business reviews, using KPIs, balanced scorecards, and performance insights to evaluate service quality, customer satisfaction, and business outcomes.
• Translate Federal mission priorities into SAP cloud strategies and roadmaps that improve value, security, and operational effectiveness.
• Oversee incident management, escalations, service-level performance, and coordination with internal operations and support teams.
• Develop and enforce quality and compliance plans supporting FedRAMP, DoD Impact Levels, NIST frameworks, and other applicable Federal security standards.
• Lead release, maintenance, IT calendar, and version-control planning to preserve the required compliance and operational posture.
• Identify opportunities for service expansion and collaborate with sales and solution teams on upsell initiatives, renewals, contract extensions, and commercial changes.
• Monitor operating performance, profitability, and SLA adherence while identifying opportunities for continuous improvement.
• Support the adoption of emerging technologies, including AI and automation, to improve delivery efficiency and service operations.

• Bachelor’s degree or equivalent professional experience in Business Administration, Computer Science, Engineering, Information Technology, or a related discipline.
• 7+ years of customer-facing program, project, or service delivery management experience, preferably within Federal Government, DoD, or Federal Civilian environments.
• Strong understanding of Federal cloud security and compliance frameworks, including FedRAMP, NIST, DoD Impact Levels IL2–IL6, and related regulatory requirements.
• Demonstrated experience managing multiple customers and complex delivery programs while maintaining high standards for service quality, security, and compliance.
• Strong SAP expertise, including experience with S/4
  
  HANA, Business Technology Platform (BTP), SAP Analytics Cloud (SAC), and cloud application or technical delivery.
• Familiarity with SAP NS2 cloud environments, operating models, and service delivery processes is highly desirable.
• Excellent executive communication, stakeholder management, relationship-building, negotiation, and problem-solving skills.
• Ability to translate technical and regulatory considerations into clear business recommendations and customer strategies.
• Proven ability to manage competing priorities, take ownership, adapt to changing mission requirements,…