IT & Helpdesk Manager

At Cal Private Bank, we believe banking is personal. We have deep roots in the communities we serve, and our client relationships are built on genuine care, thoughtful problem-solving, and unwavering integrity. Our solutions-based service, paired with best-in-class talent, sets us apart in the market, but it’s trust that defines who we are. It's our gold standard, the currency we trade in, and the foundation of every decision we make.

We’re looking for leaders who want more than a title. We’re looking for team players who want to make an impact. If you're driven to lead with purpose, ready to shape the future and have meaningful impact at a relationship-centered bank, Cal Private Bank may be the place for you.

At Cal Private Bank, technology plays an essential role in how we serve our clients, support our team members, protect the Bank, and continue to grow. The IT Manager is responsible for the day-to-day management and reliability of the Bank’s technology environment, ensuring our systems, infrastructure, applications, and user technology remain secure, responsive, and aligned with the needs of the organization.

Working closely with the Chief Technology Officer (CTO), senior leadership, and the Bank’s managed service provider, the IT Manager serves as a hands-on technology leader and a critical connection point between our employees, technology partners, core systems, and broader technology strategy.

This role requires someone who understands that technology within a relationship-focused bank is about more than keeping systems running. It is about creating an environment where our team members have the tools and support they need to deliver an exceptional client experience while maintaining the security, resiliency, and regulatory standards expected of a financial institution.

• Oversee the administration, maintenance, reliability, and ongoing performance of the Bank’s IT infrastructure in partnership with the Bank’s managed service provider.
• Oversee the administration and maintenance of employee computer workstations, peripherals, operating systems, and software.
• Plan and oversee additions, installations, upgrades, and significant modifications to the Bank’s technology systems.
• Manage technology troubleshooting and coordinate timely resolution of system, network, hardware, software, and user-related issues.
• Oversee systems backup, archiving, restoration, and disaster recovery processes and provide hands-on support when necessary.
• Ensure technology assets are appropriately maintained, inventoried, secured, and managed throughout their lifecycle.
• Manage the purchase and deployment of approved hardware, software, equipment, and technology services.

• Serve as the Bank’s primary day-to-day point of contact with its managed service provider and develop a productive, accountable partnership focused on service quality and operational reliability.
• Coordinate and interact with onsite and remote personnel provided by the managed service provider.
• Monitor provider performance across firewall management, network infrastructure, hardware and software administration, cybersecurity support, and end-user service.
• Review monthly service-provider reports, identify trends or areas requiring attention, and make recommendations for maintenance, remediation, upgrades, or other changes.
• Escalate service concerns and ensure issues are appropriately tracked through resolution.
• Provide relevant reporting and recommendations to the Information Security Steering Committee (ISSC) and CTO.

• Serve as an active member of the Bank’s Information Security Steering Committee.
• Partner with the CTO and other stakeholders to implement and reinforce network and information security standards.
• Assist in the development, implementation, and ongoing maintenance of IT risk assessments, policies, standards, procedures, and controls.
• Support technology-related regulatory examinations, internal and external audits, risk assessments, and remediation efforts as appropriate.
• Participate in cybersecurity, vendor management,…