Information Technology Specialist

At Pacific Science & Engineering, we’re designing human-centered solutions and user interfaces that allow humans to partner effectively and safely with leading edge, high-complexity and high-consequence military and commercial systems. Our work includes areas such as autonomous systems, information and decision support systems, data visualization, electric grid control, and training systems. Our science-driven approach to human factors engineering and design is unique and industry leading.

We’re a diverse, multi-disciplined team of talented, energetic, and innovative scientists, engineers, analysts, and designers working together in an inclusive and collaborative environment. We are an employee-owned company that provides a flexible work environment, competitive compensation, and incentives based on accomplishment and experience. If you’re excited to contribute to the future of successful human-technology partnership, Pacific Science & Engineering could be the perfect team for you.

We are seeking a highly qualified professional to join our full-time staff as a Level 1 Information Technology (IT) Helpdesk Specialist. The Level 1 IT Helpdesk Specialist will provide first-line technical support to Pacific Science & Engineering staff, troubleshooting and resolving software and hardware issues in PSE's Microsoft-centric IT environment.

• Provide technical support to end users via Teams, email, and in-person for hardware and software issues on Windows laptops, mobile devices, and peripherals
• Troubleshoot and resolve issues with Microsoft 365 applications and services including Outlook, Teams, SharePoint, One Drive, and Office Suite
• Support device enrollment and management through Microsoft Intune, including mobile device management and compliance verification
• Assist with endpoint device configuration, including software installation, Windows updates, driver updates, and antivirus management
• Manage computer imaging, factory resets, and hardware replacement workflows for end-user devices
• Support audio-visual and conference room technology systems, including displays, projectors, docking stations, and meeting equipment
• Troubleshoot network connectivity issues, including VPN, Wi-Fi, and Ethernet connectivity problems
• Perform account management tasks including email alias creation, permission changes, and multi-factor authentication setup
• Document issues and resolutions in ticketing systems and maintain clear communication with end users throughout support interactions
• Escalate complex issues to senior IT staff or appropriate technical teams with clear documentation
• Provide hardware support including equipment ordering, deployment, and troubleshooting for docking stations, monitors, peripherals, and mobile devices
• Perform basic administrative tasks in the Microsoft 365 Admin Center, including reviewing user accounts, assigning licenses, and managing groups
• Support user identities, authentication, and permissions within Microsoft Entra
• Troubleshoot Exchange Online and Outlook issues, including shared mailboxes, distribution lists, calendar permissions, and mail delivery
• Support One Drive and SharePoint, including file synchronization, sharing permissions, and file recovery
• Troubleshoot basic networking fundamentals, including IP addressing, DNS, and DHCP, in addition to VPN and Wi-Fi connectivity
• Follow a consistent troubleshooting process — understand the issue, gather information, troubleshoot, verify the resolution, and document the outcome before escalating when necessary

• High school diploma or equivalent;
  Associate degree in IT or related field preferred
• One or more years of experience providing technical support to end users in a business environment
• Strong troubleshooting skills and ability to diagnose and resolve hardware and software issues
• Working knowledge of Microsoft Windows 11 desktop environments
• Experience supporting Microsoft 365 (Office, Outlook, Teams, SharePoint, One Drive)
• Familiarity with mobile device management platforms (Microsoft Intune preferred)
• Strong communication skills with ability to explain technical concepts to non-technical users
• Excellent customer…