Senior Specialist , IT

At Halozyme, we are reinventing the patient experience and building the future of drug delivery. We are passionate about the important work we do and constantly strive to do more. We embrace transformation and work hard to innovate for the future. We do this together, as One Team – we rise by lifting others up and believe in the power of working together for the collective win.

That’s why we need you—to help us make a significant impact by taking on increasingly complex challenges, leaping beyond the status quo, advancing our mission and making our One Team culture thrive.

Join us as a Senior Specialist 2, IT Technical Support & Maintenance, and you’ll be part of a culture that welcomes diversity, thinks differently to solve problems, works collaboratively as one team, and delivers meaningful innovations that impact people’s lives.

The Senior Specialist 2, IT Technical Support & Maintenance supports and maintains the Net Suite ERP environment and its integrations with Workato, Zone (AP automation tool), and RF-SMART. This role will provide day-to-day technical support, manage system maintenance activities, assist with planned releases and approved changes, maintain user-level security, troubleshoot integration issues, and ensure systems operate in alignment with SOX (Sarbanes-Oxley) and GxP (Good Practice) compliance requirements.

• Provide Tier 1 and Tier 2 support for Net Suite users across Finance, Procurement, Supply Chain, Manufacturing and Quality.
• Troubleshoot issues related to transactions, workflows, saved searches, roles, and permissions.
• Coordinate and support planned Net Suite releases, patches, and approved system changes.
• Assist in testing and deploying Net Suite updates, customizations, and new features.
• Maintain system configurations and ensure proper documentation of changes.

• Monitor and support integrations between Net Suite and:
• Workato (for automated workflows and data sync)
• Zone (AP automation tool)
• RF-SMART (for warehouse and inventory operations)
• Collaborate with vendors and internal teams to resolve integration errors and optimize performance.
• Document integration workflows and maintain configuration records.

• Ensure all system configurations, workflows, and access controls adhere to SOX (Sarbanes-Oxley) compliance standards, including audit trail integrity and segregation of duties.
• Support GxP (Good Practice) compliance by maintaining validated systems, documenting changes, and participating in periodic reviews and audits.
• Work closely with internal audit, QA, and compliance teams to ensure systems meet regulatory and operational requirements.

• Create and maintain user guides, FAQs, and training materials for Net Suite and integrated tools.
• Conduct onboarding and refresher training sessions for end users.

• Perform routine system health checks, data validations, and performance monitoring.
• Plan and execute maintenance activities, including scheduled downtime, patching, and configuration updates.
• Support audit and compliance efforts by ensuring proper access controls and data integrity.
• Identify opportunities to improve system usability, efficiency, and reliability.
• Participate in enhancement projects and cross-functional initiatives related to ERP and automation.
• Other duties as assigned

• At least 8 years of IT experience with at least 2 years of experience supporting Net Suite ERP in a technical or functional role.
• An equivalent combination of experience and education may be considered
• Familiarity with Workato or similar integration platforms.
• Experience with AP automation tools (Zone preferred) and warehouse management systems (RF-SMART preferred).
• Understanding of SOX and GxP compliance requirements in an IT or systems context.
• Strong troubleshooting and analytical skills.
• Excellent communication and documentation abilities.
• Net Suite Administrator or Suite Foundation certification is preferred.
• Background in supporting validated systems in a life sciences…