Analytics Lead

Analytics Lead

Note
- This position is onsite based out of San Diego, CA.

POSITION OVERVIEW:

Analytics Lead POSITION GENERAL DUTIES AND TASKS:

Key Roles and Responsibilities:

• Act as the primary onsite point of contact for Analytics, BI, ETL and MDM production support.
• Lead support activities across Matillion, Cognos, Power BI, Tableau and MDM platforms.
• Coordinate between end users, business stakeholders, offshore support teams, infrastructure, database, cloud and application teams.
• Own daily operational health and ensure critical issues receive appropriate attention.
• Conduct daily support reviews covering open incidents, aging tickets, SLA risks, production failures and business-impacting issues.
• Provide clear ownership and escalation paths for production issues.
• Ensure effective handoffs between onsite and offshore teams.
• Participate in major incident and business-critical production issue management.
• Serve as the first escalation point for business users experiencing analytics or reporting issues.
• Understand the user's business impact rather than treating requests purely as technical tickets.
• Maintain proactive communication with users throughout the ticket lifecycle.
• Set realistic expectations regarding investigation and resolution timelines.
• Confirm resolution with users before closure where appropriate.