SOC Admin

Cybersecurity Operations Analyst

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at  or on Glassdoor.

Job Requirements:

San Diego, CA Secret Polygraph not specified Entry Level (less than 2 yrs experience) $70,000 - $75,000

Cybersecurity Operations Analyst

Work Location:

100% Onsite
• Pay Rate Range: $30-$35/HR
• Clearance Level

Required:

Active Secret Clearance
• Certification Requirements:
DoD 8570 IAT Level II (Must hold at least one: CCNA-Security, GICSP, GSEC, Security+ CE, or SSCP) AND Microsoft MCSA (or approved equivalent training)
• Career Pathway:
Ideal for IT Service Desk professionals seeking to specialize and advance their careers in Cybersecurity.

Responsibilities:

• Tier 2 Incident Response & Support:
  Deliver high-touch technical and customer support via phone, email, chat, and web inquiries for RDT&E network users; thoroughly document, triage, track, and resolve security-related tickets within the designated government ticketing tool.
• Vulnerability Analysis & Triage:
  Analyze security scanner findings to recommend precise patches, hotfixes, and countermeasures; conduct initial reviews of event and incident logs to perform rapid threat triage.
• Network & Endpoint Hardening:
  Assist System Administrators with authenticated scanning setups, 802.1x network access control, and Comply-to-Connect (C2C) integration while supporting users with VPN configurations, endpoint security software, and unauthorized software removal.
• Compliance & STIG Implementation:
  Provide direct technical support for Secure Technical Implementation Guide (STIG) configuration and verification across systems to ensure rigid baseline compliance.
• Collaborative Defense:
  Partner closely with multidisciplinary cybersecurity subject matter experts to expand technical skills while safeguarding critical US Government networks.

Requirements:

• Security Clearance:
  Must possess an active US Government Secret clearance.
• IAT Level II Certification:
  Active certification in at least one of the following: CCNA-Security, GICSP, GSEC, Security+ CE, or SSCP.
• OS / Vendor Certification:
  Microsoft MCSA or documented equivalent technical training.
• Service Desk
  
  Experience:
  
  1–3 years of hands-on technical experience in an IT service desk or help desk environment.
• Customer Service Excellence:
  Strong written and verbal communication skills across multi-channel support environments (phone, chat, ticketing tools).

Desired

Skills:

• ITIL Framework:
  Functional knowledge of ITIL processes; ITIL Foundation Certification is highly preferred.
• Service
  
  Certifications:
  
  HDI-Customer Service Representative (HDI-CSR) or other formal IT customer service credentials.
• Government QA & Compliance:
  Familiarity with government RDT&E environments, log analysis, and baseline operating standards.

TECHEAD's mission is to make our associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success.

We won't strive for anything less. TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.