Senior Specialist , Information Technology Technical Support & Maintenance

## Senior Specialist 2, Information Technology Technical Support & Maintenance Apply locations:
San Diegotime type:
Full time posted on:
Posted Yesterday job requisition :
R0001245

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* POSITION SUMMARY:

** The Senior Specialist 2, IT Technical Support & Maintenance supports and maintains the Net Suite ERP environment and its integrations with Workato, Zone (AP automation tool), and RF-SMART. This role will provide day-to-day technical support, manage system maintenance activities, assist with planned releases and approved changes, maintain user-level security, troubleshoot integration issues, and ensure systems operate in alignment with SOX (Sarbanes-Oxley) and GxP (Good Practice) compliance requirements.
** ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
** These may include but are not limited to:

Net Suite Support
* Provide Tier 1 and Tier 2 support for Net Suite users across Finance, Procurement, Supply Chain, Manufacturing and Quality.
* Troubleshoot issues related to transactions, workflows, saved searches, roles, and permissions.
* Coordinate and support planned Net Suite releases, patches, and approved system changes.
* Assist in testing and deploying Net Suite updates, customizations, and new features.
* Maintain system configurations and ensure proper documentation of changes.

Integration Support
* Monitor and support integrations between Net Suite and:  + Workato (for automated workflows and data sync)  + Zone (AP automation tool)  + RF-SMART (for warehouse and inventory operations)
* Collaborate with vendors and internal teams to resolve integration errors and optimize performance.
* Document integration workflows and maintain configuration records.

Compliance & Governance
* Ensure all system configurations, workflows, and access controls adhere to SOX (Sarbanes-Oxley) compliance standards, including audit trail integrity and segregation of duties.
* Support GxP (Good Practice) compliance by maintaining validated systems, documenting changes, and participating in periodic reviews and audits.
* Work closely with internal audit, QA, and compliance teams to ensure systems meet regulatory and operational requirements.

User Training & Documentation
* Create and maintain user guides, FAQs, and training materials for Net Suite and integrated tools.
* Conduct onboarding and refresher training sessions for end users.

System Monitoring & Maintenance
* Perform routine system health checks, data validations, and performance monitoring.
* Plan and execute maintenance activities, including scheduled downtime, patching, and configuration updates.
* Support audit and compliance efforts by ensuring proper access controls and data integrity.

Continuous Improvement
* Identify opportunities to improve system usability, efficiency, and reliability.
* Participate in enhancement projects and cross-functional initiatives related to ERP and automation.
* Other duties as assigned
** EDUCATION, EXPERIENCE,

KNOWLEDGE, SKILLS AND ABILITIES:

*** At least 8 years of IT experience with at least 2 years of experience supporting Net Suite ERP in a technical or functional role.
* An equivalent combination of experience and education may be considered
* Familiarity with Workato or similar integration platforms.
* Experience with AP automation tools (Zone preferred) and warehouse management systems (RF-SMART preferred).
* Understanding of SOX and GxP compliance requirements in an IT or…