Monetization Strategy Director

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Monetization Strategy Director will be atrusted advisor and thoughtleaderfortheCRM and Industry Workflow to drive impactfulmonetization strategies from idea to execution.

What you get to do in this role:

• Determine, support, and execute monetization strategies for ongoing and new innovations across
  
  Service
  
  Now’s product portfolio

• Drive prioritization and clarity of pricing and packaging strategies across Business Units

• Work cross-functionally across product,GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap

• Prepare product leaders for the Pricing Committee approval reviews with pricing proposals that are robust

• Provide key monetization strategy inputs into Business Unit3-year strategic plans, ensuring interlock with product strategies

• Drive strategic pricing analytics and insights from data and market analyses

• Lead customer/market studies around feature value, packaging and pricing

• Transform key insights into actionable recommendations and communicate findings to cross-functional stakeholders and senior executive leadership

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 3+ years of developing and executing product pricing and packagingstrategyinitiativesfor software businesses

• 8+ years of experience in enterprise technology industry across strategic planning, pricing, product management / strategy, and/or management consulting

• Experience structuring and guiding analysis and extracting insights to inform decisions

• Experience facilitating pricing research including conjoint and other direct pricing studies

• Strong communication and presentation skills that can be tailored to senior executive level as well as line management

JV20

For positions in this location, we offer a base pay of $165,600 - $289,800
, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable…