AI Governance Manager

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today.

We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

ICW Group is a national, multi-line insurance carrier with an AM Best rating of 'A', approximately 1,300 employees, and headquarters in San Diego, California. ICW Group is executing an enterprise AI strategy that treats AI as core infrastructure: built on a single enterprise platform, governed by a single framework, and deployed under regulatory oversight from day one. As AI moves into underwriting, claims, and operational decisions, disciplined governance is what allows ICW to adopt AI quickly and defensibly.

The AI Governance Management Office is ICW's standing execution and coordination function for artificial intelligence, sponsored by the SVP and Chief Digital and AI Officer. It serves the AI Governance Executive Committee (AIGEC) as its operational arm, turning AIGEC's policy, risk, and approval decisions into coordinated, well-governed delivery. The Office is the single operational home for AI intake, prioritization, coordination, enablement, and transparency.

The Office is also ICW's single coordination point for NAIC AI Systems Evaluation Tool response preparation. California, ICW's domiciliary state, is participating in the 2026 NAIC pilot, which creates an active compliance window for the organization's higher-risk AI systems in underwriting and claims.

The AI Governance Manager is an advanced professional individual contributor within the AI Governance Management Office, reporting to the Director of Cloud, AI, ML, and Enablement Platforms. This dedicated position works independently with limited oversight to administer, facilitate, and execute AI governance day to day: coordinating the governance committees, operating the intake-to-decision workflow, owning the AI Hub, and maintaining the governance artifacts and evidence that keep ICW audit-ready and regulator-ready.

Working closely with leadership and management at all levels, control functions, business owners, and external stakeholders, the AI Governance Manager makes governance practical and efficient so that teams move through it rather than around it. AIGEC and its subcommittees set policy, risk tolerance, and approvals; this role translates those decisions into consistent, well-documented execution, leads governance projects and processes, and provides guidance, coaching, and review of work products contributed by lower-level professionals and cross-functional partners.

• Governance Operations and Lifecycle Management Coordinate and administer AIGEC and its AI Risk & Compliance and Third-Party AI Governance subcommittees: run the cadence (intake triage, risk review, forums), prepare review packs, and document decisions and action items to closure. Operate the intake-to-decision workflow -- apply the risk taxonomy (Tier 0 through Tier
  4), move each use case through the lifecycle gates with required signoffs and triggered control-function reviews, resolve intake or escalation issues, and maintain the decision log, exception register, and escalation paths.
• Policy, Standards, Controls, and Inventory Maintain the AI policy, standard, procedure, and control library with clear owners and review cadence, coordinate rollout of the policy suite (including the prohibited-use list), keep governance templates current, support control sufficiency testing for Tier 1 and Tier 2 systems, and recommend process and control enhancements that improve governance performance across the function.
• Administer the AI Systems Registry as the single audit-ready inventory of AI use cases, models, agents, and vendor AI, enforce the registry gate before build or deploy, guide business and technical owners through registry requirements, and coordinate model and system cards with lineage and classification for higher-risk systems.
• AI Hub Ownership Own and operate the AI Hub on SharePoint as the enterprise's single front door for AI serving…