Engineer, IT Support

Engineer

Reports To:

Principal Engineer

Status:
Regular, Full-Time, Exempt

Location:

San Diego, CA - Onsite

Hours:

2:30pm-11:30pm PT

Our culture is performance-oriented, goals driven, collaborative and fun. Our Engineers work together on all levels of challenges across dozens of clients, which provides each engineer full exposure to different environments and projects. We offer an industry leading salary that is based on experience and generous benefits including health, dental, and vision.

FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together.

Measuring results against best-in‑class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members that are aligned and thrive in a fast‑paced, results driven environment.

• Maintain existing relationships through proactive engineering and problem‑solving to generate revenue.

• Deliver Best in Class customer service to uphold raving fan culture.

• Analyze, troubleshoot, and resolve complex technical problems onsite.
• Onboard the new client’s users, according to standard procedures, documenting the client’s infrastructure for review and use by all engineering team members.

• Provide timely resolutions of system and/or application problems and follow through to completion.
• Assist in documentation and training to enhance client experience.

• Install, configure, and maintain network elements, computer systems and other related equipment.

• Support and execute client IT initiatives, infrastructure improvements, and special projects as assigned.
• Assist with the planning, implementation, and ongoing support of client technology solutions.
• Recommend appropriate technology solutions and assist with preparing project scopes and quotes that align with client requirements and budgets.
• Install, configure, maintain, and troubleshoot network infrastructure, servers, workstations, and other IT systems and equipment.
• Accurately document work performed, troubleshooting steps, resolutions, and client communications within the Connect Wise ticketing system.
• Provide remote and onsite technical support and engineering services as needed.
• Identify opportunities to improve client environments, system performance, security, reliability, and overall IT operations.
• Escalate complex technical issues appropriately and collaborate with internal teams to drive timely resolution.
• Maintain current knowledge of relevant technologies, industry best practices, and company standards.
• Perform other duties and responsibilities as assigned.

• Self‑motivated and proactive, with the ability to work effectively both independently and as part of a team.
• Strong technical aptitude with demonstrated troubleshooting and problem‑solving skills.
• Proficiency in Active Directory and a solid understanding of networking concepts.
• Customer‑focused mindset with strong business acumen and a commitment to delivering an exceptional client experience.
• Demonstrated ability to meet or exceed performance goals and expectations.
• Knowledge of IT industry best practices and the ability to exercise sound judgment when addressing client needs.
• Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to both technical and non‑technical…