Senior Production Operations Engineer

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the Play Station brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.

Our role at SIE is to create and nurture the experiences under the Play Station brand, a name synonymous with entertainment excellence and creativity. Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the Play Station brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.

Our role at SIE is to create and nurture the experiences under the Play Station brand, a name synonymous with entertainment excellence and creativity.

As a member of the Production Operations Engineering team within the platform technology group, you will help keep key user experiences on the platform available, resilient and high performing across time zones and critical business periods, while continually enabling our service teams to deliver new and exciting products and technical features. The team is trusted to respond when production services need support, including through rotational on‑call, incident response and urgent operational escalations.

You will be empowered to drive and lead technical initiatives, helping identify and proactively drive improvements in process, technology and production operations supporting millions of users. This senior individual contributor role operates at P4 scope: highly independent, hands‑on, influential across partner teams, and accountable for meaningful production operations capabilities. The ideal candidate brings deep production experience, strong automation instincts, modern cloud/container operations expertise, and curiosity for using AI‑assisted engineering workflows to improve operational quality and delivery speed.

• Own application operations and production support for internal and public‑facing services in AWS and container environments, with focus on availability, resiliency, scalability, performance and security.
• Drive production readiness for new services and features, including provisioning, automation, monitoring, alerting, dashboards, runbooks, rollback planning and operational acceptance criteria.
• Build scripts, tools and repeatable workflows that reduce toil, improve incident response, and standardize operational practices across the environment.
• Improve observability and event correlation across the platform using actionable service health signals, dashboards, alerts and incident workflows that reduce MTTD and MTTR.
• Support and improve incident management practices using tools such as Slack, JIRA, Service Now, Big Panda and related escalation/notification systems.
• Partner with SRE, data services, CI/CD, service engineering, platform hosting and product teams to improve end‑to‑end reliability and operational readiness.
• Drive performance, capacity and cost optimization for services using AWS, Kubernetes, EKS/UKS, autoscaling and related cloud patterns.
• Use…