IT Systems Analyst​/Sr. IT Systems Analyst - Contractor

About Artiva:

We are a clinical-stage biotechnology company focused on developing natural killer (NK) cell-based therapies. Our mission is to develop effective, safe, and accessible cell therapies for patients with devastating autoimmune diseases. We aim to develop therapies that patients and physicians can utilize in a community setting. Our lead product candidate, AlloNK®, is a non-genetically modified, cryopreserved NK cell therapy being evaluated in combination with B-cell targeted monoclonal antibodies (mAbs).

We believe the compelling cell killing properties of NK cells, when combined with mAbs for targeting, creates an opportunity to generate potentially transformative therapies.

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The Senior IT Systems Analyst - Contractor reports to the Head of Information Technology, supporting existing technologies and assisting with the deployment of new platforms and applications in a fast-paced environment. This position requires strong experience supporting a biopharma environment, including lab instrumentation system configurations, data acquisition / data management, IT infrastructure, cloud infrastructure, and GxP compliance as it applies at Artiva, with guidance from senior IT team members.

The Analyst will also support day-to-day IT needs and business systems for functional groups organization-wide, assist with ERP support, SOX compliance, inspection readiness activities for a publicly traded company, and provide web development support for the Artiva website as needed. This position requires full-time, on-site presence five days a week; it is not eligible for remote or hybrid work.

The Senior IT Systems Analyst will perform the following duties:

• Work directly with IT management and business to support computing environments (e.g., SaaS, distributed systems, client-server), software, hardware, technologies, mobile apps, and tools.
• Support IT-related SOX 404 compliance, including gap assessments and mitigations; learn / assist with creating and executing IT policies and procedures for financial audit readiness; ERP change releases, upgrades, functional impact assessments; and producing audit evidence documentation.
• Support AI-related requests, understand use cases and value added to the organization, and provide training as needed to enhance productivity.
• Support GMP IT-related efforts for inspection readiness and data integrity, working closely with senior IT team members and engaging with quality and manufacturing partners; experience supporting an eQMS is a plus.
• Provide user support and analysis for Finance, Legal, and HR systems (Oracle Net Suite, Concur, Docu Sign, BambooHR, Rippling, etc.).
• Assist senior IT and lab systems team members with technical support for laboratory benchtop systems, instrument control, and data acquisition.
• Build a working understanding of data integrity practices, vendor management, GxP-regulated environments, and quality, regulatory, clinical, and manufacturing systems, including 21 CFR Part 11 compliance and related business processes, across R&D and process development, with guidance from senior IT and Quality colleagues.

• Provide day-to-day helpdesk and deskside assistance, executive committee support, and meeting / AV conference-room technology training, and manage escalations with a strong white-glove customer service focus.
• Perform new hire onboarding / orientation, account administration and provisioning, offboarding, and Microsoft 365, OKTA, VPN, and 2FA systems administration; create IT user guides and process documentation.
• Maintain, patch, and secure Artiva's on-premises and cloud infrastructure, including networks, switches, routers, WiFi, VLANs, VMware / vSphere, and security monitoring, identifying and remediating vulnerabilities, configuring Group Policy and Active Directory, and setting firewall rules and network policies, with coaching from senior IT team members.
• Support and monitor systems and data backups, restore testing, and disaster recovery procedures, including GMP-regulated systems, to ensure safe, secure data restoration.
• Perform proactive systems management and process improvement; identify trends and patterns and develop automation to reduce the overall volume of support tasks.
• Manage hardware inventory and procurement, including ordering and maintaining an accurate count of IT assets to ensure that an appropriate level of warranty coverage is in place.
• Work both independently and as part of a team, with…