Desktop Support Technician II
Listed on 2026-09-12
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Primary Skills
Desktop Support(Advanced), Mac Support (Advanced), Active Directory (Advanced), Service Now (Advanced), Mobile Support (Advanced), Contract Type: W2 Contract Duration: 18 Months
Location:
San Diego CA (#LI-Hybrid) Pay Range: $25.00 - $32.00 Per hour #LP
This role involves providing essential technical assistance to end-users, ensuring their computer hardware and software are functioning optimally. The position requires diagnosing and resolving a variety of technical issues, as well as performing system updates and setups. Success in this role hinges on strong problem-solving skills and excellent communication with users.
Key Responsibilities- Diagnose and resolve desktop and laptop hardware issues.
- Install, configure, and upgrade hardware and software for new hires.
- Troubleshoot and escalated complex user problems to the appropriate teams.
- Manage and prioritize incoming IT support requests from multiple channels.
- Perform system maintenance, including updates and remote troubleshooting.
- Proficient in both macOS and Windows operating systems.
- Experience supporting mobile devices (iOS and Android).
- Strong understanding of Microsoft Office and GSuite.
- Experience supporting end-users in a corporate environment with both face-to-face and remote interactions is highly valued.
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Work spaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space.
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