Laptop Refresh Specialist

Description We are looking for a Laptop Refresh Specialist to support a large-scale device deployment initiative for an insurance organization in San Diego, California. This Long-term Contract position is ideal for a desktop support specialist who can manage laptop refresh activities, assist end users effectively, and help streamline rollout processes across up to 450 devices. The role requires strong hands-on technical support experience, attention to detail, and the ability to resolve issues efficiently in a fast-paced environment.

Responsibilities:

- Coordinate and complete laptop replacement activities for a high-volume refresh project involving hundreds of devices.

- Prepare, configure, and deploy Windows-based laptops while ensuring each device meets operational standards before delivery.

- Provide deskside and remote assistance to employees during device setup, migration support, and post-deployment troubleshooting.

- Use Active Directory and related administrative tools to support user accounts, permissions, and device access needs.

- Handle service desk requests promptly, document work performed, and maintain accurate ticket updates throughout the support process.

- Troubleshoot hardware and operating system issues affecting laptops, peripherals, and standard desktop environments.

- Apply experience with Autopilot, MDT, and organizational deployment processes to improve efficiency and guide refresh execution.

- Collaborate with technical teams and local stakeholders to keep deployment schedules on track and minimize disruption to end users. Requirements - Previous experience in desktop support, help desk, or laptop deployment roles with a focus on end-user device refresh projects.

- Working knowledge of Microsoft Windows 10 and general Microsoft desktop operating system support.

- Hands-on experience with laptop hardware troubleshooting, setup, repair coordination, and replacement activities.

- Familiarity with Active Directory for basic user and device administration tasks.

- Ability to diagnose and resolve common technical issues using structured troubleshooting methods.

- Experience managing or responding to service desk tickets in a structured support environment.

- Exposure to deployment tools such as MDT and Autopilot, with the ability to contribute to an organized rollout process. Technology Doesn't Change the World, People Do.®

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