Functional Analyst & Quality Lead

JOB TITLE:

Functional Analyst & Quality Lead

DEPARTMENT: Business Operations

REPORTS TO: VP of Business Operations

FLSA STATUS: Exempt

SALARY RANGE: $100,000 – $115,000

Anchor General Insurance is a growing insurance agency and carrier group built on

strong relationships, teamwork, and a commitment to providing quality service to our customers. We take pride in creating a workplace where employees are valued, supported, and have the opportunity to make a difference.

Our team members play an important role in delivering value to our customers and achieving our goals. We believe in collaboration, accountability, and giving employees the tools and support they need to succeed.

If you are looking for an opportunity with a stable company, a supportive team, and the chance to grow your skills and career, we invite you to explore joining Anchor General.

The Functional Analyst & Quality Lead supports the analysis, improvement, and quality of the company’s core insurance systems and business processes, with a primary focus on Insuresoft applications. This role serves as a functional subject matter resource, working closely with Business Operations, Underwriting, Claims, Billing, IT, and other departments to evaluate business needs, define system requirements, improve processes, and ensure system changes meet business requirements.

The position also plays a key role in functional testing, user acceptance testing, defect identification, and implementation support. The ideal candidate combines strong analytical and problem-solving skills with hands‑on Insuresoft experience, a solid understanding of P&C insurance operations, and the ability to lead projects and cross‑functional initiatives.

This position offers an opportunity to progressively expand responsibilities through project leadership, mentoring, testing coordination, and increased involvement in business and operational strategy, with potential for future people‑management responsibilities.

• Serve as a functional subject matter resource for Insuresoft applications, supporting policy, claims, and/or billing functions.
• Analyze business needs, operational challenges, and system functionality to identify opportunities for process and system improvements.
• Gather, document, and evaluate business and functional requirements in collaboration with Underwriting, Claims, Billing, IT, and other stakeholders.
• Translate business needs into clear, actionable requirements and supporting documentation, including business requirements, use cases, workflows, and process documentation.
• Analyze application requirements and system changes to identify functional impacts and define testing needs.
• Lead functional testing efforts for Insuresoft system changes, upgrades, and enhancements, including developing test plans, coordinating testing activities, and executing tests as needed.
• Coordinate and support user acceptance testing (UAT), ensuring testing activities are organized, documented, and aligned with business requirements.
• Review testing results, identify defects or gaps, and work with appropriate stakeholders to determine solutions and priorities.
• Develop and maintain automated test scripts using the company’s in-house testing tools, as applicable.
• Identify defects, data inconsistencies, process gaps, and system issues across applications; recommend and help prioritize solutions.
• Participate in cross-functional meetings to analyze, review, and demonstrate new or modified systems, functionality, and processes.
• Coordinate user training and provide functional support during system implementations, enhancements, and process changes.
• Prepare reports, analysis, and recommendations regarding system and process issues, trends, and…