Business Systems Analyst

Axos Bank

Target Range:

$70,304.00 /Yr.

- $ /Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 10%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

Axos Bank is seeking a Business Systems Analyst to join the Centers of Excellence (CoE) within Enterprise Solutions. This role is responsible for the day-to-day administration, governance, and operational health of 13 enterprise platforms spanning workflow automation, document intelligence, API management, data visualization, and digital collaboration. The ideal candidate is a technically curious, process-oriented professional who can translate business needs into platform configurations, enforce governance standards across the software lifecycle, and serve as a trusted resource for citizen developers and business unit partners alike.

This role will be located at our HQ in San Diego CA. or Centennial CO. location. Remote is not available.

• Enforce software development lifecycle (SDLC) disciplines for all platform changes, including intake triage, UAT coordination, and production release management via Service Now and Azure Dev Ops
• Maintain platform runbooks, SOPs, governance policies, and configuration documentation; keep documentation current following every production change
• Conduct periodic platform health reviews covering performance, license utilization, storage, and configuration drift; produce reports for CoE leadership

• Support the Citizen Developer program by onboarding Builder and Publisher tier users, conducting workflow design reviews, and enforcing governance policies prior to production promotion
• Triage automation failures and platform incidents; perform root cause analysis and document resolutions in Service Now
• Assist business units in translating process requirements into automation designs; elevate complex builds to senior engineers
• Monitor workflow execution queues, exception logs, and Splunk dashboards for anomalies; respond to alerts within defined SLA windows

• Maintain integration credentials, API keys, and secrets management

• Develop and deliver training materials, onboarding guides, and quick-reference documentation for platform end users
• Participate in intake calls and requirements discussions to assess feasibility, estimate effort, and route requests through the correct CoE intake channel (Service Now, ADO, or PMO)

• Bachelor’s degree
• 3+ years of experience in a business systems analyst, platform administrator, or IT operations role
• 1+ year working within an Agile/Scrum environment
• Experience in a regulated industry (financial services, healthcare, or equivalent) preferred

• Hands-on experience with one or more low-code/no-code platforms such as n8n, Automation Anywhere, Decisions, Formstack, Docu Sign, Tableau or equivalent
• Demonstrated experience administering SharePoint Online including permissions management, PnP Power Shell scripting, and library governance
• Working knowledge of REST APIs, webhooks, and JSON/XML data structures; ability to read and troubleshoot API payloads without developer support
• Basic SQL proficiency; able to write queries for log analysis, data validation, and audit reporting
• Understanding of SSO/identity concepts (Entra , SAML, OIDC) and RBAC design patterns
• Exposure to secrets management and credential governance practices (Delinea/Cyber Ark…