Systems & Logistics - Window & Door Delivery & Service Coordinator

Do you enjoy fixing things and solving puzzles?

Are you excited by organizing, scheduling, and project management? Do you appreciate high-quality service and supporting customers? Do you love design, building, and being on a construction site? Do you want to make a meaningful impact in people’s homes and participate in improving an industry’s standard operating procedure? This is the job for you!

As a Window and Door Delivery and Service Coordinator, you will be managing 8-10 top vendor accounts and supporting 25+ service warranty issues a month. You will have the opportunity not only to grow your communication and organizational skills, but also to aid in developing a service warranty management system that provides clients with the best customer service experience. You will also assist in 25+ deliveries a month through lifting, inspecting, documenting and managing window and door shipments on the jobsite and at the warehouse.

Our ideal candidate is an excellent communicator, highly organized, and process-driven towards efficiency. The candidate is integral to the success of the sales team and will grow and expand our abilities as a small business by providing clients with an efficient and seamless experience that improves the windows and doors in their home.

• Report directly to the Customer Experience Officer who will provide weekly coaching
• Manage and coordinate 25+ warranty service issues a month
• Assist and coordinate 25+ deliveries and warehousing a month
• First week will be to thoroughly understand the Company, culture, sales practices and procedures, and ideal client base to understand the importance of your role in a successful window and door buying experience.
• Introduced to (and eventually thoroughly comprehended) 8-10 vendors' software service portals, assembly parts diagrams, and warranty service terms of sale
• Assist in understanding manufacturing production and delivery timelines, shipping and trucking capabilities, our delivery coordination management system, product inspection and documentation, and post-delivery review and follow up
• Understand how to read acknowledgements and packing slips, vendor service portals, vendor's warranty service systems, and services carried out by Designer Window Supply.
• At the 2-week mark, you will have completed training and will maintain CRM Service Hub, Google Calendar, and literacy in assisting Delivery and Warehouse Reporting
• As an integral member of the sales success team, you will aid in perfecting the plan and future growth and improvement to the business
• By the 3-month mark, you will be consistently reporting, managing, and efficiently operating warranty service claims with Designer Window Supply technology, resources and personnel on a day-to-day and weekly basis. You will also be assisting in delivery and warehouse support.
• By 6 months, you will be expected to operate autonomously and begin to collaborate with management on strategy - analyze, recommend, and develop improvements and efficiencies to the warranty service system.

To be successful in this position you will need to be a quick learner, coachable, and self-driven to continually improve your knowledge. You will be expected to enact daily accountability, via follow-up and follow-through. Most importantly, you will have a genuine interest in helping clients with a positive and proactive attitude.

An ideal candidate for this position must be able to stay organized with lots of data, multi-task, and effectively manage their time with multi-step tasks of customer-facing follow up. We are looking for an individual who is highly personable, process driven and a detail oriented problem solver.

• 2 years of service or sales experience
• Mus…