ERP Support Technician

JAMIS Software Corporation – ERP Support Technician

JAMIS Software Corporation provides cloud-based ERP software solutions to government contractors and other project-focused organizations. Its premier solution, JAMIS Prime ERP, integrates finance/project accounting, time and expense management, business planning/forecasting, purchasing, inventory management, human capital management (HCM), customer relationship management (CRM), and fixed assets suites. JAMIS enables compliance with the Defense Contract Audit Agency (DCAA), the Cost Accounting Standards (CAS), and the Federal Acquisition Regulations (FAR).

For over 30 years, JAMIS has partnered with industry leaders such as Booz Allen Hamilton, Alion Science, Boeing, Jacobs Engineering, J&J Worldwide, IBM, M1 Support Services, and Urban Institute.

We are seeking a dependable, people-friendly ERP Support Technician to strengthen the front line of our SaaS Hosting & IT Support team. This role is all about consistency, responsiveness, and excellent customer interaction. You don’t need to be a deep technical engineer—just someone who can stay organized, communicate well, and keep the support engine moving.

You will work directly with customers, manage the support queue, coordinate upgrades and updates, perform routine admin tasks, and elevate issues when needed. If you enjoy structured work, steady communication, and helping people solve everyday hosting and IT questions, this is a strong fit.

• Serve as a primary, customer-facing contact for JAMIS Prime ERP application support.
• Assist customers with day-to-day JAMIS Prime usage, access issues, and general application questions.
• Provide clear, patient, and professional communication via ticketing systems, email, and collaboration tools.
• Set and manage customer expectations while ensuring follow-through and accountability.
• Support a diverse customer base with varying technical and ERP proficiency levels.

• Monitor, triage, prioritize, and manage the JAMIS Prime ERP support queue throughout the day.
• Ensure tickets are updated, routed, and closed efficiently and accurately.
• Maintain strong responsiveness and adhere to internal SLAs and response-time standards.
• Keep a continuous pulse on customer activity and needs.

• Perform routine support tasks related to JAMIS Prime ERP, including user access assistance, basic troubleshooting, and environment checks.
• Perform setup, configuration, and ongoing administration of JAMIS Prime ERP hosted systems.
• Process tenant deletion requests in accordance with approved procedures and controls.
• Coordinate and schedule customer system updates and upgrades.
• Execute administrative steps required during update/upgrade events.
• Coordinate, schedule, and assist with JAMIS Prime system updates and upgrades.
• Act as a first-level escalation point for routine JAMIS Prime ERP, hosting, and IT-related questions.
• Recognize when issues need to be escalated to senior engineers, Dev Ops, or cloud operations.
• Provide clean, complete documentation to ensure smooth handoff and quick resolution.

• Be consistently available and responsive during business hours.
• Support a positive, collaborative support culture focused on customer satisfaction and operational reliability.

• Experience in customer support, application support, operations, or IT support roles, including user interaction.
• Experience supporting business applications or ERP-style systems in a customer-facing environment.
• Strong background in managing digital systems, records, and workflows.
• Familiarity with Windows and modern productivity platforms (Microsoft…