Business Systems Analyst; Supply Chain & Distribution

Global Technology Solutions (GTS) at Res Med is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across Res Med. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Help shape the systems that keep healthcare moving.

At Resmed, technology and operations work hand in hand to deliver better outcomes for patients, providers, and partners around the world. As a Business Systems Analyst (Supply Chain & Distribution) within our Global Technology Solutions (GTS) team, you will play a key role in improving the systems and processes that support distribution operations. Working closely with business stakeholders, product management, and development teams, you'll turn business needs into practical solutions, help drive technology initiatives from requirements through implementation, and support the continuous improvement of warehouse and order management capabilities.

This is a hybrid role based in San Diego, CA, Atlanta, GA, or Indianapolis, IN.

You'll join Global Technology Solutions (GTS), partnering across Supply Chain and Distribution Operations while serving as a trusted expert in Warehouse Management Systems (WMS), Order Management, and business process improvement
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• Partner with business stakeholders to understand operational challenges, identify opportunities, and recommend system and process improvements.
• Lead discussions around business processes, operational requirements, and technology initiatives.
• Gather, analyse, document, and translate business requirements into actionable solutions.
• Define and document business processes, procedures, workflows, and data flows across operational systems.
• Configure system settings and options to support business requirements and operational excellence.
• Serve as a systems expert for Order Management and Warehouse Management solutions, including integrated third-party systems and business intelligence tools.
• Support Distribution Operations by providing guidance, troubleshooting, and ongoing system expertise to end users.
• Act as a subject matter expert for systems and processes supporting distribution activities and continuous improvement initiatives.
• Drive projects from requirements gathering through testing, implementation, and adoption.
• Monitor project outcomes and business results, recommending changes to maximise effectiveness and achieve objectives.
• Evaluate tools, technologies, and process improvements that enhance performance and reduce operational costs.
• Lead systems testing activities and coordinate user acceptance testing efforts.
• Deliver training and support to end users to encourage successful adoption of new capabilities.
• Collaborate with cross-functional teams to resolve business and systems issues.
• Apply change management and communication practices to support organisational readiness and adoption.

• Experience implementing and supporting Warehouse Management Systems, ideally High Jump/Körber.
• Experience supporting Order Management, Order Fulfilment, Shipping, and Inventory processes.
• Knowledge of warehouse and distribution operations within a supply chain environment.
• Understanding of Bill of Materials, Manufacturing, Procurement, Forecasting, and Planning processes.
• Experience working with data analysis tools and…