KPBS Desktop Support Specialist

Overview:

The salary range for this position is $25.00 - $28.00 per hour depending upon qualifications and is non‑negotiable. The position is scheduled to close on XX/XX/26 at 4:00pm (PST).

Under the general supervision of the Help Desk Manager, the Desktop Support Specialist provides frontline technical support and serves as the primary point of contact for employees experiencing technology‑related issues. The position is responsible for diagnosing and resolving hardware, software, network, and access‑related issues by prioritizing and addressing incoming support requests.

Working collaboratively across the organization, this position is expected to understand technical needs, troubleshoot issues, and provide timely, effective solutions that minimize disruption to business operations. This role requires a combination of technical expertise, problem‑solving ability, sound judgement, and strong customer service skills.

The following information is intended to be representative of the work performed by incumbents on this position and is not all‑inclusive. The omission of a specific duty or responsibility will not preclude it from the position is the work is similar related, or a logical extension of position responsibilities

• Act as the primary point of contact for technical assistance via ticketing system and in person.
• Troubleshoot and resolve hardware, software, network, and peripheral issues.
• Handle user onboarding and offboarding, including provisioning accounts in an Active Directory environment, workstation setup, and orientation.
• Configure, image, deploy, and maintain company laptops and desktops using RMM and MDM tools.
• Assist with basic network troubleshooting (Wi-Fi, VPN, Ethernet connectivity) and local office hardware like printers, AV systems, and conference rooms.
• Maintain accurate IT inventory, log all support activities in the ticketing system, and document standard operating procedures (SOPs) for the team and end‑users.
• Perform data entry, document preparation, scanning, copying, mailings, emailing, filing, and making phone calls as requested by the manager.
• Package, test, deploy, update, and troubleshoot software.
• Document all resolutions and instructions in detail in the knowledgebase.
• Maintain up‑to‑date documentation of our IT infrastructure, tracking hardware assets, software licenses, and system configurations.

The fo

Knowledge and Abilities

• Demonstrated excellence in providing responsive, professional, and courteous customer service to internal and external customers.
• Ability to communicate effectively, both orally and in writing
• Ability to interact effectively with co‑workers, staff, campus partners and the public from diverse backgrounds
• Ability to problem solve and develop solutions in critical or time‑sensitive circumstances
• Ability to demonstrate working independently, with teams, as well as under direct supervision
• Ability to understand, interpret, and adhere to SDSU IT and KPBS IT documentation.
• Ability to adapt to various situations quickly in a professional and thorough manner
• Ability to display motivation and strong interpersonal skills
• Ability to display organization, meet deadlines, display detail orientation, possess good judgment and common sense
• Ability to understand and follow posted work rules and procedures
• Demonstrated understanding of the facility, and ability to help enforce policies and regulations
• Ability to demonstrate reliability and accountability by reporting to work on time and as scheduled, following established work rules and procedures, appropriately following supervisory direction and receiving and applying constructive feedback.

Bachelor…