Advisory Solution Consultant - Automation

Advisory Solution Consultant
- Intelligent Automation

• Full-time
• Employee Type:
  Regular
• Region: AMS
  - North America and Canada
• Work Persona:
  Flexible

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are hiring a builder and advisor who thrives at the intersection of cutting-edge AI and enterprise customer outcomes. As an Advisory Solution Consultant on the Intelligent Automation (IA) Team, you will partner with field teams to design, demonstrate, and prove the value of Service Now's AI platform. This is a hands‑on role that requires both technical depth and consultative expertise.

Who you are:

You are a technically curious and innovation driven Solution Consultant with a passion for AI, Data, and Workflow. You’ve built multiple use cases in the platform and enjoy experimenting with AI to make your job easier every day. You thrive in fast‑paced environments and want to help shape an AI‑native Solution Consulting organization.

You bring:

• A passion for AI — you experiment with it daily and stay ahead of emerging trends
• A builder's mindset — you've built use cases on the platform and know how to iterate fast
• Executive presence — you've presented to C-suite stakeholders and held the room
• Technical depth with consultative instincts — you know when to go deep and when to zoom out
• Resilience in ambiguity — you thrive when the playbook is still being written

What you’ll do:

Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build intelligent, scalable AI solutions that solve their most mission‑critical challenges.

• Conduct discovery sessions to understand customer environment, business challenges, and constraints
• Design and build proof‑of‑concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.
• Lead workshops and demonstrations for C-level executives and business stakeholders
• Iterate quickly based on evolving capabilities and customer feedback
• Work cross‑functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes

Core competencies

• Curiosity – Passion for AI and emerging technologies, self‑driven learning with a track of staying ahead of trends
• Collaboration – Proven ability to work across functions, building rapid solutions in team environment.
• Communication – Clarity in explaining ideas, experience presenting to executive level stakeholders.
• Change Agility – Thrives in ambiguity and fast iteration.

Technical Expertise

• 5+ years in technical consulting, solution engineering, or customer facing technical roles
• Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI data‑driven insights, or exploring AI’s potential impact in the function or industry.
• Strong technical background in data engineering with hands‑on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.
• Ability to architect and implement complex systems under tight deadlines.
• Deep familiarity with integration technologies, including REST APIs,…