Associate Director, Customer Engagement Platforms & Data

Department:101180 Digital & Enterprise Technology

Location:

San Diego, USA
- Remote Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease.

At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare patients. Our work is rewarding – both professionally and personally – because we are making a difference. We are passionate about what we do.

We are seeking talented individuals who will thrive in our collaborative, diverse, fast-paced environment and share in our mission – to identify, develop and deliver life-changing therapies to people living with rare disease. We stick by our values centered on patients, courage, community, and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.

At Travere Therapeutics, we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients .

Position Summary:

The Associate Director, Customer Engagement Platforms & Data is the hands-on BTS product and platform leader responsible for translating approved Commercial and Global Medical Affairs customer engagement, omnichannel, and data priorities into secure, scalable, and compliant capabilities. Reporting to the Senior Director, Enterprise Technology & Solutions - Commercial and Global Medical Affairs, the role provides product management, solution architecture, integration, delivery, and lifecycle leadership through a shared operating model with Commercial Systems & Analytics within Commercial Insights & Operations.

Commercial Systems & Analytics owns, manages, and operates commercial and sales operations technology, including CRM, data, reporting, and analytics. The Associate Director partners closely with that team to align roadmaps, decision rights, delivery, and operating practices while providing BTS leadership for enterprise architecture, integration, security, scalability, vendor management, and lifecycle planning. The role also works closely with the Senior Director, Digital Innovation & Strategy and cross-functionally with Enterprise Data & Intelligence and AI Strategy & Engineering.

Responsibilities:

Operate through a shared product and delivery model with Commercial Systems & Analytics within Commercial Insights & Operations. Align business ownership of commercial and sales operations technology, data, reporting, and analytics with BTS accountabilities for architecture, integration, security, scalability, vendor management, and lifecycle planning; establish clear roles, decision rights, handoffs, and roadmaps.

Translate approved business, product, and data strategies into product plans, prioritized backlogs, requirements, solution designs, estimates, release plans, and operating practices in partnership with Commercial Systems & Analytics and business process owners; surface dependencies, risks, options, and tradeoffs to support timely decisions.

Provide BTS product and technical leadership for assigned and jointly governed customer engagement capabilities, including Veeva and Salesforce CRM, Promo Mats and content management, marketing automation, digital engagement, medical communications, consent and preference management, analytics enablement, APIs, and integrations.

Partner with Commercial Insights & Operations, business process owners, and data owners to advance customer data capabilities across HCP, HCO, payer, specialty pharmacy, hub, patient services, affiliate, and related domains. Align operational ownership, master and…