Customer Support Specialist - RevEHR

About Practice Tek

Stop scrolling-your dream job might just be here! At Practice Tek, we don't do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high-energy, high-impact, and 100% human.

Ready to jump in? Let's go!

We're on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. Practice Tek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide.

Over the years, we've brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you'll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you're building products, supporting customers, or driving strategy, your journey with Practice Tek is full of opportunity.

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren't just words; they're how we live, work, and make an impact together.

Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.

Team up with passionate, talented people who care deeply about patients, providers, and making a difference.

See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for everyone.

Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

As part of the Tek Tribe, you'll enjoy:

Comprehensive health, dental, and vision coverage options

Wellness benefits that support lifestyle, behavioral health, and overall wellbeing

Flexible paid time off, sick time, and 10 company-paid holidays

401(k) plan with company match to help you build your future

Culture Committee driving initiatives that spark connection, fun, and belonging

A workplace powered by innovation, collaboration, and energy every day

RevolutionEHR is a leading cloud-based Electronic Health Record (EHR) and practice management platform serving more than 4,500 providers and 20,000 users across the United States and Canada. As part of the Practice Tek family, RevolutionEHR empowers eye care professionals with innovative technology solutions that simplify practice operations, improve patient care, and support business growth.

• Provide timely, professional support to RevolutionEHR customers across phone, live chat, email, and support cases, resolving questions and issues with clear, accurate guidance.
• Troubleshoot customer-reported issues involving navigation, workflows, configuration, and system functionality, using available resources and escalating when additional expertise is required.
• Own assigned customer cases through resolution by documenting interactions and troubleshooting steps accurately, communicating status and next steps, and providing appropriate follow-up.
• Partner with SMEs, Specialty Teams, Product, Development, Implementation, Billing, and other internal teams to resolve customer concerns and identify recurring issues that may improve the customer experience.
• Maintain current knowledge of RevolutionEHR functionality, product updates, support procedures, and applicable security, privacy, and HIPAA requirements while contributing to training, coaching, and process improvement.

• Customer cases are handled with consistent quality, professionalism, responsiveness, and appropriate follow-through.
• Customer issues are accurately diagnosed, resolved, or escalated to the appropriate internal team without unnecessary delays.
• Case documentation is complete, accurate, and maintained in accordance with established support processes.
• Performance expectations for quality, productivity, responsiveness,…