Coating Advisor - Mexico; Energy​/Infra​/Rail

Job Title: Coating Advisor

Location: Mexico(Veracruz, Mexico City, Monterrey,Mazaltan, Monclovapreferred)

Schedule :
Remote
Department: Technical Services

Reports To: Area Manager Service Operations

Travel Requirement: Up to 85% travel, both domestic and international, with a valid US visa.

Important :
Please submitCV’sin English
** **

Hempel , founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings,infrastructure and other assets, and play an essential role in our customers’ businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency.

Through our brands Hempel,Neogard, Crown Paints,Wattyland Farrow & Ball, weprovide solutions forthe Marine, Energy, Infrastructure and Decorative industries.

Job Summary: Hempel isseekingan experienced and technically skilled Coating Advisor to join our Technical Services team in Mexico. This roleis responsible for providing technical advice and support to sales teams, as well as conducting technical analyses of product configurations todeterminecustomer-specific pricing. Key responsibilities include preparing and conducting technical sales briefings for customers and company representatives, researching customer technical specifications, estimating the costs, resources, time, and technical requirements for modifying, configuring, and installing products or solutions, and evaluating sales proposals to ensure they are technically accurate and aligned with the organization’s quality standards.

• Fulfill assigned projects in accordance withthe requirements of the Work Orders.
• Advise customers on the correct use of Hempel products and paint systems by following instructions provided in current technical documentation (Product Data Sheets, application instructions, or other relevant technical materials).
• Ensure compliance with agreed painting specifications, including technical standards, work procedures, and best painting practices.
• Keep all parties informed of work progress through Progress Reports. In case of deviations or non-conformities, notify the customer in writing, provide recommendations for preventive/corrective actions, and follow up on their implementation.
• Monitor and control paint inventory for the project, providetimelyupdates to front/back office sales, and ensure proper implementation of paint consumption planning and procedures.
• Conduct coating condition surveys onshore and offshore as required.
• Activelyparticipatein claim handling procedures andassistin their resolution.
• Provide pre-sales and/or post-sales technical support to customers, including testing andmaintainingproducts, equipment, and services; evaluate and recommend new products or equipment upgrades as needed to meet customer requirements.
• Monitor and resolve recurring issues to ensure ongoing customer satisfaction.
• Manage complex and large-scale projects effectively.
• Train customers on the features and application of purchased products when needed.
• Ensure quality andtimelyreporting of all work activities.
• Support the sales forceregardingtechnical aspects of the company’s products and services.
• Complete all required reports with high quality and on time.
• Utilize information tools efficiently in accordance with Hempel’s procedures.
• Ensure all Technical Services staff equipment is used according to project procedures and specifications, and that all equipment is calibrated and in good working condition.
• Comply with training programs toacquirethe necessary skills, knowledge, and behaviors.
• Travel to project sites and prepare/distribute technical reports; travel accounts for approximately 80% of working time, both domestically and internationally.
• Conduct work safely and responsibly,…