Director, Pharmacy Supply Chain

About Open Loop Open Loop  was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role Open Loop's mission is to bring care anywhere by powering telehealth solutions  Pharmacy Operations & Supply Chain team owns the journey from the moment a provider writes a prescription to the moment medication reaches the patient's door — including demand forecasting, network capacity, and the supply continuity that keeps product, ingredients, and consumables flowing across a network of 20+ fulfillment partners.

The function has scaled faster than its operating model. There is no standardized planning cadence today: forecasts are assembled reactively, partners receive limited advance visibility into what's coming, and much of the process knowledge lives with a small number of people rather than in documented systems. Volume has roughly tripled, and the team is being built out to match.

As Director, Pharmacy Supply Chain, you'll run this function day-to-day and build the operating model it scales on. You own execution across three areas — Systems & Formulary, Demand & Supply Planning, and Network & Fulfillment Operations — leading a team of managers, leads, and analysts. This is a build role: you're establishing the planning cadence, hardening the processes, and partnering closely with Product to replace manual workarounds with real infrastructure.

• Build and own the operating cadence.
• Establish the sales & operations planning (SOP) rhythm the function currently lacks — when demand inputs are pulled from Sales and Customer Success, how they're ingested and modeled, and on what cadence downstream stakeholders receive them.
• Own capacity and network reviews and KPI/performance management.
• Turn forecast into partner-ready visibility. Ensure fulfillment partners, pharmacy sites, and Procurement receive reliable forward-looking numbers early enough to prepare — production planning for partners, ingredient and consumables sourcing for Procurement.
• Lead and develop a multidisciplinary team across Systems & Formulary, Demand & Supply Planning, and Network & Fulfillment Operations — spanning managers, leads, and analysts.
• Build the structure, clarity of ownership, and bench that reduce key-person risk across the function.
• Harden and rebuild pharmacy operational processes.
• Take on the processes that were built to survive rapid growth and rebuild them to scale — including workflows that span Patient Support, credentialing, and partner-side operations.
• Partner deeply with Product.
• Be in the weeds with Product and Engineering on a daily basis, translating operational problems into requirements and driving scalable solutions rather than escalating for them.
• This is a core part of the role, not an occasional collaboration.
• Close the documentation gap. Build the reference infrastructure the organization currently gets from Slack — SKU composition, temperature and handling requirements, process documentation — so partner teams can self-serve and only exceptions elevate.
• Own service levels and routing outcomes. Drive turnaround SLAs across the fulfillment network, balancing service, quality, and cost.
• Own forecast accuracy, inventory optimization, and cost management in partnership with Finance.
• Identify and mitigate supply chain risk to keep operations uninterrupted, and partner with Quality & Compliance on audit and inspection readiness so supply chain processes hold up under cGMP and state board scrutiny.
• Coordinate operational readiness for new products, formulations, service launches, and regulatory changes.
• Champion automation and technology opportunities that streamline workflows and improve data capture across the function.
• Other duties as assigned.

You've done this before — walked into a function running on heroics and rebuilt it into something durable without stopping the business. You're comfortable being the most…