EDI Business Operations Specialist

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Full Time San Diego, CA, US

10 days ago Requisition

Salary Range: $80,000.00 To $90,000.00 Annually

Work Model:
Hybrid- 3 Days in Office

The EDI Business Operations Specialist is the dedicated operational owner of Chosen Foods' electronic data interchange ecosystem. This is a hands‑on execution role not a development or engineering position. The primary focus during the first 12 months is operational stability, trading partner accountability, and cross‑functional coordination: ensuring that EDI transactions flow accurately between Chosen Foods and its retailer, 3PL, and co‑manufacturer partners, and that issues are identified and resolved before they become chargebacks, OTIF failures, or stalled orders.

This role protects revenue, customer service, and cash flow by ensuring the reliable, accurate, and timely exchange of critical business transactions across Chosen Foods' EDI ecosystem. Reporting to the Director of IT, this role sits within the IT organization but operates as a cross-functional hub working daily with Supply Chain, Finance, Operations, and external trading partners. Candidates from supply chain operations, vendor compliance, or retail coordination backgrounds are strongly encouraged to apply.

Deep technical coding skills are not required; what matters is operational discipline, partner relationship management, platform proficiency in SPS Commerce, and the ability to independently own operational issues from identification through resolution while coordinating effectively across internal teams and external partners.

This role is a cross-functional connector. Below are the primary internal and external relationships this person owns day-to-day:
Supply Chain - PO accuracy, co-man coordination, OTIF tracking Finance/Accounting
- Invoice reconciliation, chargeback exposure reporting Operations
- Warehouse receipt confirmation (943/944), 3PL coordination IT - SPS Commerce platform oversight External Partners
- Retailers, 3PLs, co-manufacturers, SPS Commerce support

Primary Responsibilities:

Operational stability and partner accountability. The first 12 months are defined by owning active transaction flows, resolving open incidents, onboarding trading partners, and building EDI knowledge foundation.

• Own the daily health of all EDI transaction flows through SPS Commerce into Acumatica ERP
• Monitor, triage, and resolve transaction exceptions across all active document types: 850 (Purchase Order), 855 (PO Acknowledgment), 856 (Advance Ship Notice), 810 (Invoice), 943/944 (Warehouse Transfer/Receipt), and 997 (Functional Acknowledgment)
• Manage trading partner profiles, connector configurations, and map versions within SPS Commerce in coordination with SPS Commerce support where applicable
• Ensure no open EDI incident ages beyond 48 hours without a documented owner and a resolution path
• Perform regular reconciliation between EDI transaction records and Acumatica source data; route discrepancies to Finance or Supply Chain with clear documentation

• Serve as Chosen Foods' primary EDI point of contact for all trading partners: national retail accounts, 3PL warehouse partners, and co-manufacturers
• Coordinate trading partner onboarding end-to-end setup, testing, certification, and go-live working with SPS Commerce and the partner's EDI team
• Maintain trading partner compliance records; proactively flag OTIF risk and chargeback exposure driven by EDI errors…