Engagement Manager

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This range is provided by Coforge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Coforge is seeking a Senior Talent Acquisition Specialist with expertise in Digital Engineer & Leadership Hiring
, Strategic Hiring
, and Stakeholder Management
.

Job Title / Role: Engagement Manager

Key

Skills:

Business Growth, Optimize Profitability, Maximize Customer Satisfaction.

Experience: 15+

Shift: General.

Mode: On-Site.

We at Coforge are seeking an Engagement Manager with the following skill set:

• The Engagement Manager is responsible for developing and managing strategic client relationships to drive business growth, optimize profitability, maximize customer satisfaction, and reduce attrition.
• This role requires a proactive leader who can balance commercial objectives with operational excellence.

• Own end-to-end client engagements to meet and exceed revenue and margin targets through strategic planning and relationship management.
• Analyse performance metrics and implement initiatives to improve financial outcomes and profitability.
• Lead the delivery of exceptional customer service experiences, ensuring high CSAT scores through ongoing engagement, feedback loops, and actionable insights.
• Regularly monitor customer satisfaction scores and implement corrective actions to enhance client loyalty and retention.
• Track and minimize customer attrition by identifying root causes, proactively addressing client concerns, and deploying retention strategies.
• Present quarterly business reviews to internal stakeholders and clients focused on key KPIs: revenue, margin, CSAT, and attrition.
• Collaborate with cross-functional teams (Sales, Operations, and Product) to deliver solutions aligned with client needs and business goals.
• Required Skills and
  
  Competencies:
  
  Proven track record of consistently delivering and growing client revenue streams.
• Strong financial acumen with experience managing profit margins in client-facing operations.
• Expertise in customer satisfaction measurement and improvement, including CSAT implementation and analysis.
• Demonstrated ability to reduce attrition through engagement strategies and retention planning.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with a data-driven approach to decision-making and continuous improvement.

Director

Full-time

IT Services and IT Consulting

• Medical insurance
• Vision insurance
• 401(k)