Court Support Supervisor; South Bay​/Chula Vista

Position: Court Support Supervisor (South Bay/Chula Vista)
** Now is a great time to join Alliance One!
** As a subsidiary of Teleperformance, Alliance One provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
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* Job Description:

** At Alliance One we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.
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* Job Title:

** Court Support Supervisor (South Bay/Chula Vista Courthouse)
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* Hours:

** Availability required Monday
- Friday 8:00 am – 5pm PST
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* Location:

** 500 3rd Ave Chula Vista, CA 91910 (On-Site Only)
** Pay:** $19.00- $20.00/hour dependent upon qualifications                      
** Benefits:
** Our comprehensive benefits include but are not limited to:
Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more! Full-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month.
** Overview:
** Supervise Alliance One court staff and perform all job functions in a friendly and professional manner.
** Responsibilities:
*** Supervise Court staff.
* Greet and assist consumers at the front counter in a pleasant and professional manner. Determine what action is to be taken to bring delinquent accounts to conclusion.
* Interface and assist in the day to day requests, questions or problems over the phone or in person, from clients and staff.
* Monitor all front office interactions with consumers for FDCPA and Company compliance.
* Responsible for the daily and monthly accurate processing and balancing of all funds received in the Court. Interface balancing process as established with the Mission Valley office.
* Investigate and track any “not in system” money taken at the Court with manual receipts. Coordinate with Client Service Manager for the disposition of these funds within 36 hours of receipt.
* Train staff in specific money handling procedures established and FDCPA compliance.
* Maintain security of consumer and client funds.
* Assist and monitor the completion and documentation of correspondence and adjustments for accuracy and timeliness.
* Immediately contact office manager, management or the human resources department if there are any non-compliance issues, questionable activities or inappropriate actions taken by any staff.
* Report any complaints and resolutions to the Client Service Manager immediately.
* Monitors time off with staff to assure adequate coverage. Coordinates Client Service Manager for coverage when necessary. Required to cover any shift, if coverage cannot be provided.
* Assure completion of Support Desks on a weekly basis.
* Conduct weekly meeting with staff for questions and training issues. Required to attend Supervisors meeting when scheduled.
* Complete staff reviews and/or disciplinary actions in a timely manner.
* Order supplies to assure timely delivery
* Other duties as required.
** Requirements:
*** Previous experience as a Collection Agent or Supervisor strongly desired.
* High School Education or equivalent , college degree preferred
* General computer skills with experience in working with Windows, and DOS.
* Proficient in MS Office Suite
* General computer skills with experience in working with Windows, and DOS.
* General collection knowledge Administrative Competencies
* Licensable in all applicable states and/or provinces
* High School diploma or equivalent#ZRA1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Alliance One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin,…