General manager

At Lucky You, we're a thriving, established business where operational excellence and meaningful work go hand in hand. Located near downtown San Diego, CA, we're a dynamic, customer-focused company specializing in creative, high-quality custom gift and incentive programs with proven systems, strong culture, and solid processes already in place. Our core values—integrity, kindness, and excellence—guide everything we do. We're seeking a hands-on, growth-oriented General Manager to elevate our operations, scale our existing systems to support accelerated growth, and develop our leadership team to the next level.

If you're energized by taking a well-run operation and optimizing it for significant expansion, solving complex scaling challenges, and building a world-class team, we'd love to hear from you!

The Opportunity:

This is a full-time salaried leadership position offering competitive compensation and the chance to make a strategic, measurable impact on company growth. You'll work closely with the Company President to execute an ambitious expansion strategy, refine and scale proven processes, and develop our leadership bench strength across production, fulfillment, inventory, and support functions. This role offers the unique advantage of building on a solid foundation—taking what works and making it work better, faster, and at greater volume—while partnering with leadership to position Lucky You for the next chapter of growth.

• Scale Proven Operations:
  Build on established systems, culture, and processes to support significant growth—optimizing efficiency, margins, and quality without starting from scratch
• Strategic Growth Partnership:
  Partner directly with company leadership to execute expansion strategy, anticipate scaling challenges, and position the organization for sustainable, profitable growth
• Leadership Development:
  Elevate our management team by coaching department leaders, building bench strength, and creating a culture of continuous improvement and accountability
• Hands‑On Strategic Leadership:
  Engage in both the operational details and big‑picture thinking needed to scale—from refining production systems to expanding team capacity to implementing new technologies

The General Manager is responsible for leading and scaling company operations to achieve profitable growth, operational excellence, and organizational maturity. This role ensures the business runs efficiently day to day while building the systems, people, and processes needed to support long‑term expansion. The General Manager partners closely with the Company President to execute strategy, improve margins, strengthen the team, and deliver a consistently high-quality product and customer experience.

• Profitable, well‑run operations with disciplined cost control and efficient use of resources
• Scalable systems and processes that support growth
• Reliable production and fulfillment that meet quality, timing, and budget expectations
• A safe, compliant, and well‑maintained facility
• Engaged, accountable, and well‑trained employees

• Build and maintain strong supplier relationships to secure favorable pricing, terms, and reliability
• Place and manage all inventory purchase orders to ensure timely procurement and cost control.
• Plan and manage inventory levels to prevent shortages, over‑purchasing, and obsolescence
• Optimize purchasing decisions by balancing cost savings, volume discounts, and cash flow
• Monitor inventory performance and continuously improve forecasting and controls
• Transition purchase order responsibilities to dedicated personnel as the company scales

• Develop and manage production schedules to meet inventory needs, customer demand, and deadlines
• Establish hourly and daily production targets; monitor performance with production leads and adjust as needed
• Design, implement, and refine production line setups to maximize efficiency, throughput, and quality
• Coordinate with the Company President on operational priorities, promotions, and growth initiatives
• Directly manage and coach department leaders (Kitchen,…