Assistant Property Manager

Works with Property Manager of mid-sized property to provide day-to-day onsite management of the property, including planning, marketing, leasing, supervision of all on-site staff (employees, contract workers, and vendors), financial management, administration, and general oversight of residential services, as well as physical condition and appearance of the Property and operation of the facilities. In conjunction with the Property Manager, provides necessary leadership, guidance, and motivation to staff to ensure a positive and efficient working environment.

Provides responsive, high quality service to residents and prospective residents. Manages in accordance with the Company’s business objectives and policies to achieve profitability, along with a safe and pleasant living environment for all residents. In the absence of the Property Manager, assumes overall community management responsibilities. This position has access to highly sensitive financial information and business plans of the company, and requires a high level of discretion and absolute confidentiality in regard to confidential business information and trade secrets.

The Assistant Property Manager duties and responsibilities include, but are not limited to, the following:

• Shares responsibility with the Property Manager to ensure the Property is and remains appealing to prospective residents, including by inspections all model units and touring the grounds daily.
• Shares responsibility with the Property Manager to oversee, monitor and approve leasing transactions.
• Assists Property Manager in working with Regional Director to effectively advertise vacancies.
• Understands and ensures compliance with all fair housing laws.
• Responsible for reviewing and approving all applicant files prior to move in to ensure compliance with resident screening guidelines and other Company policies.
• With the Property Manager, supervises apartment turnover process (including move-in/out inspections, processing applications, and monitoring unit “make-ready” requirements). Minimize unit “down-time” and vacancy loss due to turnover.
• Participates, with the Property Manager, in developing effective resident retention programs designed to ensure resident satisfaction with the Property and reduce resident turnover.
• Develop and enforce lease renewal policy.
• Ensures timely follow up with residents regarding maintenance service requests, prompt response to resident complaints, concerns, etc.
• Develops and maintains courteous, cooperative and professional business relationships with residents, prospective residents, residents’ guests.
• Ensures timely and effective communication with residents.

• Shares responsibility with the Property Manager to manage and provide leadership to a team consisting of leasing, resident services and maintenance personnel, to ensure prompt, courteous, superior customer service.
• Participates in recruiting, hiring, discipline and firing decisions, developing and implementing personnel practices and policies.
• Supervises and directs work, assesses performance, recommends performance improvements and other corrective actions, reviews and approves work schedules and time off requests, ensures accurate reporting of work time, and, in cooperation with Human Resources and other managers, provides training, as needed.
• Shares responsibility with the Property Manager to receive and, in cooperation with Human Resources, handle employee disputes, concerns and complaints.
• Possesses general knowledge of and responsible for compliance, with respect to Property employees, with applicable labor and employment laws; assists in development, administration and enforcement of employee policies.

• Responsible, with property management team, for establishing “5 Star, Red Carpet, Customer Service Experience”. (This includes, but is not limited to, ensuring all resident concerns/complaints are promptly addressed.)
• Contributes, as part of the management team, to strategize and develop plans and programs for monthly resident outreach.
• In collaboration, as part of the management team, to…