Practice Manager

Summary

A Practice Manager is responsible for the daily operations of a medical office or clinic, from managing staff to handling patient interactions. Duties include assisting with the onboarding process of new hires, providing staff training, ensuring compliance obligations are met, and handling patient complaints and concerns effectively. The role requires strong customer service, leadership, and organizational skills, and involves ensuring Acuity physicians are satisfied by responding to and resolving issues immediately.
Develops the team through effective leadership, coaching, and mentoring. Manages staff scheduling to ensure appropriate coverage, maintains adequate clinical supplies and inventory while remaining fiscally responsible, and champions Company Core Values, communication, practices, and initiatives at the office location(s).

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation.

• Manages and oversees patient census for assigned office, monitoring and adjusting clinic performance, patient flow, expenditures, and doctor schedules to ensure optimal staffing levels.
• Prepares and controls the clinic budget, aiming for minimum expenditure and efficiency.
• Develops, implements, and maintains budgetary and resource allocation plans.
• Participates in the planning and implementation of regional and company goals, programs and objectives, personnel, resources and equipment/supplies.
• Partners with DFO, doctors and clinic staff to create an accountable environment where patient care comes first.
• Organizes, manages and coordinates all operational and administrative processes; manages support staff; organizes and oversees clinic schedules and assignments to meet operational needs.
• Participates in Human Resources related functions, including talent acquisition, talent management, and timekeeping/attendance, partnering with HR as needed.
• Provides effective leadership; coaches, develops, mentors, evaluates, and counsels staff.
• Delegates responsibilities to the best employees while enforcing all policies, procedures, standards, guidelines, training programs, and cultural values.
• Resolves internal staff conflicts efficiently and to the mutual benefit of those involved.
• Fosters team member engagement and development of corporate culture.
• Leads daily huddles and at least one office meeting per month to communicate updates and dialogue with the team.
• Has the ability to perform front office and back office duties if needed to ensure smooth clinic operations.
• Works with the Compliance Department to conduct required compliance audits for the office (monthly, quarterly, annually).
• Maintains strict compliance with State, Federal and other regulations (OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Provides feedback regarding specific tactics that change outcomes, including financial or patient-focused actions, so the rest of the organization can benefit.
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
• Keeps commitments and keeps the direct supervisor informed of work progress, timetables, and issues.
• Completes other related duties or ad hoc reporting as assigned by management.

REQUIRED
:
Bachelor’s Degree in healthcare management, business, or related field; minimum 3-5 years of related work and staff management experience; or an equivalent combination of education and work experience. Operational management knowledge of retail or medical offices and best practices is required.

DESIRABLE
:
Experience as an Office Manager and/or experience in the Ophthalmic industry; experience with electronic practice management systems.

• Valid Driver’s License

• Thorough working knowledge of front office and back office procedures and roles.
• Results Oriented: energetic self-starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results.
• Effective Team Builder: character and integrity; communicates openly; willingness to confront; motivator and inspirer;…