General Manager of GSA Moves

Join a leading moving and relocation company in the vibrant San Diego area as a General Manager of GSA Moves. This strategic leadership role oversees international moving operations, ensuring efficiency, compliance, and client satisfaction across diverse global accounts. Experience in GSA and DOS contracts is required for this pivotal position.

Key Responsibility:

• Oversee all aspects of international household goods (HHG) and office/industrial (O&I) relocations
• Manage operations teams handling global moving services across multiple regions
• Ensure compliance with GSA and U.S. Department of State (DOS) contract regulations
• Drive service excellence across international shipments, customs, and freight coordination
• Monitor KPIs and implement process improvements to optimize logistics workflows
• Lead, mentor, and develop team members across departments and locations
• Collaborate with sales and account management teams to align service delivery
• Ensure adherence to international moving standards and destination services protocols
• Maintain strong relationships with international agents, carriers, and vendors
• Resolve escalated customer service issues and oversee claims resolution
• Develop budgets, forecasts, and operational plans to meet company objectives
• Represent the company at industry events and client meetings as a key leader

Key Skills & Experience:

• 5+ years’ experience in international moving operations (HHG/O&I required)
• Proven experience managing GSA and/or DOS relocations and compliance standards
• Strong leadership skills with team management experience
• Deep understanding of international freight forwarding, customs, and routing
• Excellent communication and vendor relationship management skills
• Ability to thrive in a fast-paced, global logistics environment