Account Director

Role Description

The Account Director (AD) is the main point of contact for our partners and owns and maintains all partner relationships y are responsible for driving partnership success and ensuring both the internal and partner teams are aligned and working towards shared outcomes. The AD helps drive partnership strategy and ensures projects meet partner expectations and are delivered on deadline. The AD leads all partner meetings and facilitates all presentations and ensures alignment and a shared understanding of partnership goals and objectives.

• Own Relationship Management with Active partners
• Serve as the main point of contact for assigned partners, building and maintaining strong relationships
• Lead regular partner check-in meetings and ensure proactive communication
• Identify and address partner concerns early, escalating issues when necessary
• Conduct quarterly partner check-ins to align on business objectives
• Support senior leadership in strategic discussions and partner presentations
• Build & Lead a Best-in-Class Account Services Team
• Leads by example, takes ownership and executes with a sense of urgency
• “Yes, but” Culture. Always presenting solutions when tasked with an opportunity
• Helps the VP Accounts recruit and retain a team of top talent
• Conducts weekly one-on-ones with direct reports (where applicable)
• Sets and tracks direct reports annual and bi-annual goals aligned with performance reviews
• Executes bi-annual performance reviews for all direct reports
• Escalates team concerns to the VP Accounts
• Own Account Management Processes
• Lead quarterly planning process for assigned partners
• Produce and distribute weekly and monthly performance reports, ensuring the information is accurate and there is a consistent narrative
• Ensure all partner deliverables are delivered on time and within budget
• Oversee all aspects of account performance

• Be aware of each accounts monthly and yearly goals
• Budget
• Inquiry
• Start
• Be aware of each accounts term build throughout the academic year
• In partnership with Kanahoma’s SVP, Marketing and VP Accounts, co-lead overall account strategy for assigned partners
• Lead Retention, Upsells, and New Business to Support Kanahoma Growth Goals
• Own partner renewals and upsell discussions, identifying opportunities for growth for assigned partners and managing your pipeline in Hub Spot
• Collaborate with the VP, Account Service to develop upsell strategies and proposals
• Meet or exceed quarterly and yearly upsell goals
• Maintain 90% retention rate across all current Kanahoma partners
• Work closely with the VP, Account Services and sales teams to support new business pitches
• Own the onboarding of new partners to ensure a smooth transition
• Support Account Aging Communication with Active partners
• Using insight provided by the VP Account Services, follow up on accounts receivable aging for assigned partners
• Communicate with partners to ensure timely payments and resolve billing issues
• Escalate outstanding aging issues to finance and leadership when necessary
• Collaborate with Agency Controller and Leadership on Financial Planning
• Maintain accurate invoicing records and ensure correct billing for all sold work
• As requested by the VP Account Services, Q/A finance tracker for assigned accounts
• Assist in forecasting and revenue planning in alignment with agency goals

• 5+ years of account management / supervision experience
• Education marketing experience a plus, ideally in the adult and online segment
• Exceptional communication, leadership, and strategic thinking skills
• Strong analytical mindset with the ability to translate data into actionable insights
• Demonstrated success in partner-facing roles with a customer service focus

Our mission is to build a better agency for organizations building a better world.

Whether we’re building a brand or driving the bottom line, we pride ourselves on being progressive performance marketers called to serve and support mission-driven organizations across the education and nonprofit industries.

By joining Kanahoma, you are committing to core values that define our (and your) success, and shape how we approach everything we do, every day:

• We…