Social Media Community Manager

Immediate need for a talented Social Media Community Manager. This is a 06+ months opportunity with long-term potential and in San Diego CA(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job Diva
-04132

Pay Range: $60 - $61/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

• Actively engage with consumers across key social channels (e.g., Reddit, Tik Tok, Instagram, X and Threads) on behalf of the Turbo Tax brand to drive positive WOM and build positive brand sentiment
• Work cross-functionally with agency partners and internal stakeholders from marketing, communications, and customer care
• Leverage social listening tools like Brand Watch to synthesize key themes, trends and takeaways from social VOC for Turbo Tax and key competitors to provide updates to senior leadership
• Work effectively, as needed, with senior leadership to handle crises and high-profile issues deftly, protecting and furthering company and brand reputation
• Draw out key insights from top-performing content, platform trends, and customer conversation themes. Conceptualize and optimize content accordingly.
• Support the brand social channels, including posting, monitoring and engaging on behalf of the brand.
• Actively seek out under priced opportunities that inserts Turbo Tax into culture conversations that drive relevancy.
• Provide strategic recommendations on how Turbo Tax can win on social media against a variety of cohorts and new platforms.

• Expert of social media usage, platforms, and community management best practices
• Minimum 4 years experience in a community management or similar role, with a proven track record of analyzing social VOC and developing insightful, actionable reports for senior leaders
• Experience engaging audiences on social platforms including Reddit
• Skilled writer with experience across a diverse portfolio of brands and channels
• Proficiency in Canva, Adobe Creative Suite (Photoshop, Premiere Pro, After Effects, etc.), or equivalent creative tools.
• Comfortable and confident appearing on camera and directing self-shot or lo-fi content.
• Experience using social listening tools (e.g., Brandwatch) to track and monitor trends and themes in social conversations around brands and product categories
• Experience publishing across all major social media platforms for a brand
• Attention to detail, critical-thinker, and problem-solver
• Heart for the customer

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.